Outage in GoToConnect

GoTo Connect Meetings - Unable to start or join Meetings

Resolved Major
January 30, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that GoTo Connect Meetings customers may be experiencing issues when trying to start or join sessions. Our engineers are working to resolve the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2024 04:33PM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 3 months ago - at 01/30/2024 03:42PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED 3 months ago - at 01/30/2024 03:40PM

This incident may also impact some customers ability to authenticate to the GoToConnect softphone.

We are continuing to work on resolving this issue.

IDENTIFIED 3 months ago - at 01/30/2024 03:23PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 3 months ago - at 01/30/2024 02:55PM

We are actively investigating reports that GoTo Connect Meetings customers may be experiencing issues when trying to start or join sessions.

Our engineers are working to resolve the issue and will provide another update shortly.

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