Outage in Grafana

AWS Germany -- Metrics Generator Issues

Resolved Minor
April 26, 2024 - Started 11 days ago - Lasted 25 minutes
Official incident page

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Outage Details

We have recently been alerted to issues with the Metrics Generator in the AWS Germany (prod-eu-west-2) cluster where histogram span metrics are not present for some users making use of the Metrics Generator. Engineering is engaged and actively working towards remediation. We will provide updates as more information is made available.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/26/2024 01:31PM

Engineering has identified the issue and made the necessary changes to fully correct and resolve the issue.

Users who are leveraging the Metrics Generator feature in the AWS Germany (prod-eu-west-2) cluster will see a gap in histogram span metrics starting at April 24th, 21:30 UTC and ending at April 26th, 13:00 UTC.

Considering this issue resolved at this time. No further updates.

INVESTIGATING 11 days ago - at 04/26/2024 01:17PM

We are continuing to investigate this issue.

INVESTIGATING 11 days ago - at 04/26/2024 01:07PM

We have recently been alerted to issues with the Metrics Generator in the AWS Germany (prod-eu-west-2) cluster where histogram span metrics are not present for some users making use of the Metrics Generator.

Engineering is engaged and actively working towards remediation. We will provide updates as more information is made available.

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