Outage in Granicus

Granicus Issue Notification: Granicus Support Phone Lines - Intermittent Issues

Resolved Minor
April 08, 2024 - Started 24 days ago - Lasted about 23 hours
Official incident page

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Outage Details

Granicus is currently experiencing a client-impacting service issue. Issue Summary & Impact: We are currently experiencing technical difficulties with our phone system that is not allowing our staff to answer incoming calls. We are working on resolving this problem as quickly as possible and apologize for any inconvenience this may cause. We can be reached via chat /portal /email. Please submit cases via support.granicus.com. Thank you, Granicus Customer Support
Components affected
Granicus Archive Video Granicus Legistar Granicus Peak Granicus InSite Granicus Boards & Commissions Granicus iLegislate Granicus IQM2 Granicus Novus Agenda/Video Granicus MediaManager Granicus ROAM Granicus govDelivery Communications Cloud Granicus govService U.K. Granicus govAccess Vision CMS Granicus Targeted Messaging Service (TMS) Granicus Live Video Granicus govService U.S.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/09/2024 02:39PM

This incident has been resolved.

INVESTIGATING 24 days ago - at 04/08/2024 04:10PM

Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing technical difficulties with our phone system that is not allowing our staff to answer incoming calls. We are working on resolving this problem as quickly as possible and apologize for any inconvenience this may cause. We can be reached via chat /portal /email. Please submit cases via support.granicus.com.

Thank you,
Granicus Customer Support

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