Granicus Status

Resolved Granicus Issue Notification: MediaManager Unresponsive Upon Login

Granicus is currently experiencing a client-impacting service issue. Issue Summary & Impact: Granicus Engineering teams are currently investigating an issue with MediaManager becoming unresponsive after logging into the application. Our teams are working on this as priority and updates will be provide shortly. Product: govMeetings - MediaManager If you have any questions or would like more information about this issue, please contact us at [email protected] Thank you, Granicus Customer Support

Resolved govMeetings sites are intermittently unavailable

We have received reports that several govMeetings applications are loading slowly or producing error messages. Our engineering team is fully engaged on identifying and resolving the issue as quickly as possible.

Resolved govMeetings: Some Novus Agenda sites non-responsive

We have observed that some Novus Board Web sites and Public Web components are not responding or responding intermittently. We are currently investigating and will continue to provide updates. We apologize for any inconvenience.

Resolved govAccess - Some Vision sites not responding

Currently, a subset of GovAccess/Vision CMS websites are not responding. Our engineering teams are fully aware and currently working on identifying and remediating the issue. We will continue to provide updates.

Resolved Granicus Issue Notification: govAccess - Vision Site Availability

Granicus is currently experiencing a client-impacting service issue. Issue Summary & Impact: Granicus Engineers are currently investigating an issue impacting Vision Site Availability. Teams are working on this as priority and further updates will be provide shortly. Product: govAccess - Vision If you have any questions or would like more information about this issue, please contact us at [email protected] Thank you, Granicus Customer Support

Resolved Granicus Issue Notification: Legistar SSO Login Issues

Granicus is currently experiencing a client-impacting service issue. Issue Summary & Impact: Granicus Engineers are currently investigating an issue affecting clients with Legistar Single Sign-On. Our teams are working on this issue as priority and more information will provided shortly. Product: govMeetings - Legistar SSO If you have any questions or would like more information about this issue, please contact us at [email protected] Thank you, Granicus Customer Support

Resolved Granicus Issue Notification: Granicus Support Phone Lines - Intermittent Issues

Granicus is currently experiencing a client-impacting service issue. Issue Summary & Impact: We are currently experiencing technical difficulties with our phone system that is not allowing our staff in certain departments to answer incoming calls. We are working on resolving this problem as quickly as possible and apologize for any inconvenience this may cause. We can be reached via chat /portal /email. Product: Granicus Support Phones If you have any questions or would like more information about this issue, please contact us at [email protected] Thank you, Granicus Customer Support

Resolved Carrier Specific Issues Related to Two Factor Authentication Codes

We have received reports of govDelivery administrators not receiving Two Factor Authentication codes via SMS. Our technical teams have verified that all features of our application are working as designed, and all indications are that this is a carrier specific issue. We are attempting to contact the carrier in question to pursue a more immediate resolution to this issue. We will follow up with additional updates as we receive them. If you have any questions or would like more information about this issue, please contact us at [email protected]

Resolved Granicus Issue Notification: Degradation for govService-Firmstep UK

Granicus is currently experiencing a client-impacting service issue. Issue Summary & Impact: We are aware of an issue on the platform which is affecting the loading speed of the sites. Sites may also display 500/504 error pages. We are looking into this as a top priority and will restore service as soon as possible. [affecting UK only] Product: govService - Firmstep UK If you have any questions or would like more information about this issue, please contact us at [email protected] Thank you, Granicus Customer Support

Resolved govMeetings Media Manager sites are intermittently unavailable

We are currently investigating an issue where govMeetings Media Manager sites ( *.granicus.com) are not loading for some users or are seeing error messages. We apologize for the disruptions and will work to resolve as soon as possible.