Outage in Granicus

Granicus Issue Notification: GovService Sites Down and 504 Gateway Time-out

Resolved Major
April 08, 2024 - Started 24 days ago - Lasted about 18 hours
Official incident page

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Outage Details

Granicus Engineering teams are currently investigating an issue with customer sites and environment being unavailable. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Components affected
Granicus govService U.S. Granicus govService U.K.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/09/2024 08:22AM

Granicus Engineering teams have identified and resolved the issue affecting the govService environment being unavailable. We apologise for any inconvenience this incident may have caused and thank you for your patience as we rectified this.

If you have further questions or want more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

MONITORING 24 days ago - at 04/08/2024 02:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 24 days ago - at 04/08/2024 02:43PM

Granicus Engineering teams are currently investigating an issue with customer sites and environment being unavailable. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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