Outage in Granicus

Granicus Issue Notification: MediaManager/Peak/iLegislate latency

Resolved Major
April 09, 2024 - Started 22 days ago - Lasted 2 days
Official incident page

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Outage Details

Granicus Engineering teams are currently investigating latency occurring in MediaManager, Peak, and iLegislate causing errors. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings multiple products Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/11/2024 02:40PM

Granicus Engineering teams have identified and resolved the issue impacting latency occurring in MediaManager, Peak, and iLegislate. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings multiple products

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

MONITORING 22 days ago - at 04/10/2024 01:34AM

Granicus Engineering teams have made further optimizations to help improve stability of the affected applications. Our teams will provide updates on this issue until we have verified success in resolving the issue with these changes.

If you are seeing any latency at this time please log out or close the application you are using and reopen them.
Product: govMeetings multiple products

Thank you,
Granicus Customer Support

MONITORING 22 days ago - at 04/09/2024 07:51PM

Granicus Engineering teams have implemented a fix for the current latency, we are monitoring to ensure stability. Our teams will provide updates on this issue until we have verified success in resolving the issue. If you are currently logged in please log out or close the application you are using and reopen them.
Product: govMeetings multiple products

Thank you,
Granicus Customer Support

INVESTIGATING 22 days ago - at 04/09/2024 07:50PM

Granicus Engineering teams have implemented a fix for the current latency, we are monitoring to ensure stability. Our teams will provide updates on this issue until we have verified success in resolving the issue. If you are currently logged in please log out or close the application you are using and reopen them.
Product: govMeetings multiple products

Thank you,
Granicus Customer Support

INVESTIGATING 22 days ago - at 04/09/2024 07:12PM

Granicus Engineering teams are currently investigating latency occurring in MediaManager, Peak, and iLegislate causing errors. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings multiple products

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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