Intermittent connectivity issue with Guidewire Hub

Guidewire has validated the 3rd party maintenance activity completed successfully. Authentication services are operating normally. Guidewire and our vendor will continue to actively monitor this situation to ensure there are no further issues. If you experience any authentication failure while accessing Guidewire applications via Guidewire Hub in the USA and CANADA regions, please immediately log a Severity 1 case in Guidewire Community. Thank you for your patience during this issue.

Our 3rd party vendor will be performing some maintenance activities starting at 5 PM PT/8 PM ET on Friday 24 February. This activity is being performed to address the recurrence of authentication errors to Guidewire applications via Guidewire Hub in the USA and CANADA regions. During this maintenance activity, customers may experience authentication failures. If you do experience an issue, we ask that customers log a Severity 1 case in Guidewire Community. Please rest assured that both Guidewire and the vendor are actively monitoring this event. We will post an update once the maintenance activity has been completed.

Guidewire and our 3rd party vendor have been actively monitoring the ongoing authentication issues. At this time, we believe the authentication services are operating normally. We will continue to actively monitor this situation throughout the day, and work with the vendor on a longer-term solution. If you experience any authentication failure, we ask that you immediately open a Severity 1 case in Guidewire Community. Thank you for your ongoing support and patience as we drive toward final resolution on this matter.

After implementing previous mitigations, Guidewire has validated that there have been no authentication errors. Guidewire and the vendor continue to monitor this issue and develop a permanent solution. If you experience any authentication failures, please open a Guidewire Community Severity 1 case. Thank you for your ongoing support and patience during this issue.

Guidewire has worked alongside our 3rd party vendor to establish root cause of the ongoing authentication issues. The 3rd party vendor has implemented some updates which have resulted in an observable improvement in authentication success rates. Guidewire continues to work with the highest urgency with our vendor to pursue additional mitigations until authentication success rates fully restore to baseline levels. Please continue to refer to this site for additional updates.

Guidewire is actively pursuing additional mitigation options in coordination with our 3rd party vendor. We will provide a more substantive update after 11 AM PT / 2 PM ET.

We are aware of the recurrence of authentication errors to Guidewire applications via Guidewire Hub in the USA and CANADA regions. Guidewire is actively engaging with our 3rd party vendor to evaluate this issue. We will pause further updates until we make definitive progress in resolving the issue.

We are aware of the recurrence of authentication errors to Guidewire applications via Guidewire Hub in the USA and CANADA regions. Guidewire is actively engaging with our 3rd party vendor to evaluate this issue. Please continue to refer to this page for ongoing updates.

Guidewire has implemented a fix to resolve a rate limit issue that caused intermittent connectivity issue to Guidewire applications via Guidewire Hub. Customers should be able to access Guidewire applications normally. Guidewire will continue to monitor this incident and continue to post updates until we are confident it is resolved.

We are currently implementing additional mitigations to address a rate limit issue that is causing intermittent connectivity issues to Guidewire applications via Guidewire Hub. These mitigations will not cause any service disruption. Guidewire remains actively engaged with the 3rd party vendor to fully restore service. Please open a case in Guidewire Community if you are still experiencing authentication errors.

We are implementing additional mitigations at 10:00 PM GMT to address a rate limit issue that is causing intermittent connectivity issues to Guidewire applications via Guidewire Hub. These mitigations will not cause any service disruption. Guidewire remains actively engaged with the 3rd party vendor to fully restore service. Please open a case in Guidewire Community if you are still experiencing authentication errors.

We have implemented additional mitigations to address a rate limit issue that is causing intermittent connectivity issues to Guidewire applications via Guidewire Hub. Guidewire remains actively engaged with the 3rd party vendor to fully restore service. Please open a case in Guidewire Community if you are still experiencing authentication errors.

We continue to observe some users still encountering authentication errors. Guidewire remains actively engaged with the 3rd party vendor to establish root cause and final resolution of this issue. Please keep checking this page for the latest updates on the situation.

Guidewire remains actively engaged with the 3rd party vendor to establish root cause and final resolution of this issue. Please continue to refer to this page for ongoing updates.

Guidewire remains actively engaged with the 3rd party vendor to establish root cause and final resolution of this issue. Please continue to refer to this page for ongoing updates.

We have observed improvement in authentication success rates, but a small number of users are still encountering authentication errors. Guidewire remains actively engaged with the 3rd party vendor to establish root cause and final resolution of this issue. Please continue to refer to this page for ongoing updates.

Guidewire has implemented a fix to resolve a rate limit issue that caused intermittent connectivity issue to Guidewire applications via Guidewire Hub. Customers should be able to access Guidewire applications normally. Guidewire will continue to monitor this incident and continue to post updates until we are confident it is resolved.

Guidewire is actively working with 3rd party providers on the application access issues impacting users in USA and CANADA regions. We thank you for your patience as we continue to troubleshoot this issue. We will continue to post regular updates as new information becomes available.

Guidewire is actively working with 3rd party providers on the application access issues impacting users in USA and CANADA regions. We thank you for your patience as we continue to troubleshoot this issue. We will continue to post regular updates as new information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate a potential issue with Application access that may be causing an impact for our users in AMER and CANADA. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of an issue with applications not reachable in the Production & Non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.