Outage in Guidewire

InsuranceNow Payment Service Interruption Affecting Multiple Customers

Resolved Major
May 01, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with the InsuranceNow Payment System. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire Payment Service (Authorize.net) Guidewire Payment Service (One Inc)
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/01/2024 05:43PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/01/2024 04:43PM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

INVESTIGATING over 1 year ago - at 05/01/2024 04:34PM

We are continuing to investigate the issue with the InsuranceNow Payment System. We thank you for your patience. Our next update will be when new information becomes available.

INVESTIGATING over 1 year ago - at 05/01/2024 04:10PM

Guidewire Support is aware of an issue with the InsuranceNow Payment System. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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