NPE Logs Are Not Flowing To NPE Cluster Affecting Canadian Customers

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire Support has identified the cause of logs not flowing in Canada NPEs and is actively working to restore service. We will post regular updates on our progress.

We are continuing to investigate a potential issue with logs not flowing that may be impacting our users in Canada. Thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is currently addressing an issue where NPE logs are not being transmitted to the NPE cluster, impacting Canadian customers. Consequently, customers may not have access to the latest logs. Our team is fully committed to resolving this issue promptly, and we will provide regular updates on our progress.