Outage in Hearsay Systems

Sites Experiencing 503 Error

Resolved Major
September 14, 2023 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Hearsay is currently experiencing an issue with our newest version of Sites. When landing on Hearsay Sites, you may see a 503 error page stating that the webpage could not load properly. Hearsay is currently investigating this matter and we are treating this as our top priority. We will provide frequent updates until this is fully resolved. We truly apologize for this matter and greatly appreciate your understanding and patience.
Components affected
Hearsay Systems Sites
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/14/2023 07:31PM

Hearsay has confirmed that our partners at Pantheon have resolved the ongoing issue and visitors will no longer see errors when landing on Hearsay Sites. We truly apologize for this matter and greatly appreciate your understanding and patience.

MONITORING 8 months ago - at 09/14/2023 06:37PM

Hearsay has received confirmation from our partners at Pantheon that they deployed a fix and are seeing positive results. Please note that if you are still experiencing errors, your site should return online very soon. We will continue monitoring this over the next hour and provide another update confirming a full resolution.

IDENTIFIED 8 months ago - at 09/14/2023 06:01PM

Hearsay has identified this matter to a third-party vendor, Pantheon, our web host provider for our newest version of Sites. They confirmed that they are experiencing an issue, they have identified the root cause, and are working quickly on a resolution. When we hear back from our partners at Pantheon, we will provide another update here. Thank you for your patience.

INVESTIGATING 8 months ago - at 09/14/2023 05:13PM

Hearsay is currently experiencing an issue with our newest version of Sites. When landing on Hearsay Sites, you may see a 503 error page stating that the webpage could not load properly. Hearsay is currently investigating this matter and we are treating this as our top priority. We will provide frequent updates until this is fully resolved. We truly apologize for this matter and greatly appreciate your understanding and patience.

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