Ongoing Delays in Ticket Response Times
Due to unprecedented number of contacts, you may experience delays in our responses to your support requests. Our teams are working hard to ensure we re...
Ongoing VPS - kvmhost332
We are currently aware of an issue affecting VPS' hosted on 'kvmhost332' that will require brief downtime for maintenance. We apologise for any inconvenience caused.
Resolved Mail Server SSL Warnings for Users
Users are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails. To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. Resellers can find this in their Reseller Control Centre reports section: https://customer.heartinternet.uk/manage/packages-s.cgi Alternatively, you can add an exception to the SSL Certificate via Keychain. See below for more infromation: https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html
Resolved cPanel Hosting abnormal servers behaviour
We are currently seeing abnormal behaviour on cPanel hosting and some customer websites may be offline. We are investigating and hope to get this working as soon as possible. We apologise for any inconvenience caused.
Resolved Web Forwarding
We're aware of an issue with some domain names not redirecting correctly using our 'Web Forwarding' system. We're working on it. Thanks for your patience.
Resolved FTP Connectivity Issues
We are investigating reports of unstable/failing FTP connections. We apologise for any inconvenience caused at this time.
Resolved web1, web2, web3, web4, web26, web27, web28, web29 abnormal servers behaviour
We are currently seeing abnormal behaviour on the servers listed, we are currently investigating the cause and hope to have them operating normally as soon as possible.
Resolved web224, web225, web226, web227 abnormal servers behaviour
We are currently seeing abnormal behaviour on these servers specified, we are investigating and hope to get this working as soon as possible. We apologise for any inconvenience caused.
Resolved Payment Processing Issues
We are aware that customers may experience issues processing card payments at the moment, and may be presented with the following message: "Sorry, I didn't manage to bill your card. Maybe it has expired?" Our teams are investigating this and hope to have the issue resolved shortly.
Resolved Shared web hosting - abnormal servers behaviour
We are currently seeing abnormal behaviour on some of these servers, we are investigating and hope to get this working as soon as possible. We apologise for any inconvenience caused.
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