This chart provides user-reported problems for Heart Internet in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Heart Internet status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Heart Internet outages and possible affected you.
Minor · started 3 months ago
We are currently experiencing issues taking Direct Debit payments as we carry out essential work on our payment system. Please pay attention and ensure your contacts are up to date, as we will email you in case you are affected by this issue. You can also manually renew at any time by accessing your Client Area and via using a credit or debit card. If you have recently renewed your package via Direct Debit, please check your Client Area to ensure your package has renewed successfully. Please accept our apologies. We will keep you updated on the situation and if further actions are needed.
Minor · started 6 months ago
We have important information to share regarding changes to our customer support service. From 01/08/2022 Heart Internet will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.
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Minor Resolved · 20 days ago · lasted about 1 hour
We're aware of an issue affecting several webservers on our shared hosting platform. We are continuing to work on this. Please bear with us and thank you for your patience.
Minor Resolved · about 1 month ago · lasted 26 days
We are currently investigating reports that a subset of customers' websites are at times being incorrectly redirected.
Minor Resolved · about 1 month ago · lasted about 23 hours
Domain credit manual renewals
We are currently seeing some issues with manually renewing domains using domain credits. We are investigating this but for any urgent renewals please contact support for assistance.
Minor Resolved · 2 months ago · lasted about 23 hours
Temporary issues with Dedicated servers
We are currently experiencing temporary issues with a few dedicated servers on the platform. Our team's are currently investigating and will provide an update as soon as we have any further information. Apologies for the inconvenience caused.
Minor Resolved · 3 months ago · lasted 5 days
Customer Area Invoices
We are aware of issues accessing PDF invoices from the customer area. Our teams are investigating this and further updates will provided soon.
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