Outage in Helium

Helium API Service Scheduled Maintenance Continues

Resolved Major
November 16, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

The Helium API Service is still offline due to unforeseen issues during the maintenance window. The team is working through a resolution and will update time of resolution as soon as possible. During this time: ▫️Submitting transactions will be unavailable in the Helium Hotspot App and Helium Wallet App. (Transactions include Add Hotspot, Assert Location, Payments, Burns, and Transfer Hotspots) ▫️ Information displayed in the Hotspot App, Wallet App, and Explorer will be unavailable, out-of-date, or delayed. ▫️ Mining, Rewards, and data transfer are not affected, but their transactions will be delayed until the maintenance is over. While the main Helium API is still down, you might be able to do what you’re trying to do using community data sources such as: https://hotspotty.net/ https://hntscan.io/ https://www.heliumboard.com/ https://heliumtracker.io/ https://heliumgeek.com/ Give some of these tools developed by the Helium community a spin!
Components affected
Helium API Helium Blockchain
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/17/2022 08:25PM

Explorer and the Helium Apps are now back. Thanks for everyone's patience during this extended maintenance period.

IDENTIFIED over 2 years ago - at 11/17/2022 07:10PM

Explorer and Apps are syncing back up but still about 200 blocks behind.

IDENTIFIED over 2 years ago - at 11/17/2022 03:23PM

GM. The API is still down. During the maintenance, a corrupt database affected how all services could be brought back up. As a result, over 170TB of data had to be rebuilt from scratch.

The main database is up but in order to service all our users and services, we need several more instances.

IDENTIFIED over 2 years ago - at 11/17/2022 07:06AM

The API is still down at this time. Databases are being brought up to restore services to the Apps, Explorer, and allow pending transactions first. The Public API will return after the other services are back up. We expect that this will be back online in the morning Pacific Time. An update will be provided then if anything changes.

INVESTIGATING over 2 years ago - at 11/17/2022 04:15AM

The API is still down at this time. Databases are being brought up to restore services to the Apps, Explorer, and allow pending transactions first. The Public API will return after the other services are back up.

Please also note that the chain is currently halted, and the Validator operators are working to get the chain moving again.

INVESTIGATING over 2 years ago - at 11/16/2022 06:07PM

Quick update on the API:

Services are slowly being brought back up. This will take time as there is a lot of data to move around. That said, our API provider expects all Helium Apps to be back up in the next 4-5 hours and pending transactions re-enabled in 4-5 hours as well.

The public API will not return for about 8 more hours.

INVESTIGATING over 2 years ago - at 11/16/2022 04:37PM

The Helium API Service is still offline due to unforeseen issues during the maintenance window. The team is working through a resolution and will update time of resolution as soon as possible.

During this time:
▫️Submitting transactions will be unavailable in the Helium Hotspot App and Helium Wallet App. (Transactions include Add Hotspot, Assert Location, Payments, Burns, and Transfer Hotspots)
▫️ Information displayed in the Hotspot App, Wallet App, and Explorer will be unavailable, out-of-date, or delayed.
▫️ Mining, Rewards, and data transfer are not affected, but their transactions will be delayed until the maintenance is over.

While the main Helium API is still down, you might be able to do what you’re trying to do using community data sources such as:
https://hotspotty.net/
https://hntscan.io/
https://www.heliumboard.com/
https://heliumtracker.io/
https://heliumgeek.com/

Give some of these tools developed by the Helium community a spin!

Latest Helium outages

Solana Network Congestion - about 1 year ago
Solana Network Congestion - about 1 year ago
Helium Console Packet Drops - about 1 year ago
Solana Halt - over 1 year ago

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