Outage in Helium
Helium Console Packet Drops
Resolved MinorIncident Report
As reported by the community, The Helium Console has been dropping device uplinks since approximately 1:30 UTC. We are currently looking into it.
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/03/2024 03:22PM
We identified the root cause as the Foundation Console's router failing to reboot as expected after erroring. We have manually rebooted said router and packets are now correctly being received.
INVESTIGATING
over 2 years ago - at 04/03/2024 02:49PM
As reported by the community, The Helium Console has been dropping device uplinks since approximately 1:30 UTC. We are currently looking into it.
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