Outage in Helium

Helium Console Packet Drops

Resolved Minor
April 03, 2024 - Started about 1 year ago - Lasted 36 minutes
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

As reported by the community, The Helium Console has been dropping device uplinks since approximately 1:30 UTC. We are currently looking into it.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/03/2024 03:22PM

We identified the root cause as the Foundation Console's router failing to reboot as expected after erroring. We have manually rebooted said router and packets are now correctly being received.

INVESTIGATING about 1 year ago - at 04/03/2024 02:49PM

As reported by the community, The Helium Console has been dropping device uplinks since approximately 1:30 UTC. We are currently looking into it.

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