Outage in Helium
IoT Packet Router Diminished Performance
Resolved MinorIncident Report
Summary AI Generated
A performance issue affected the Helium Packet Router in the Frankfurt region, potentially impacting IoT device message delivery across Europe. The team identified the root cause and scaled resources to address the problem. The incident was resolved after 1.3 hours with monitoring confirming the fix was successful.
A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe.
The team has identified the issue and is scaling resources to resolve the issue.
Components affected
Helium RouterLatest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 03/11/2026 03:20AM
This incident has been resolved.
MONITORING
about 21 hours ago - at 03/11/2026 02:44AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 21 hours ago - at 03/11/2026 02:04AM
A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe.
The team has identified the issue and is scaling resources to resolve the issue.
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