Outage in Helium
Elevated carrier reject rate
Resolved MinorIncident Report
Summary AI Generated
Helium experienced an elevated carrier reject rate from one of its carrier partners, lasting approximately 18 hours. The issue caused abnormal message rejection across the network. The carrier partner resolved the problem, and the incident was confirmed closed after a period of monitoring.
The network is experiencing an abnormally high reject rate from one of our carrier partners. We are actively working with them to resolve it.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/19/2026 03:04PM
This incident has been resolved.
MONITORING
2 days ago - at 09/18/2026 09:37PM
The carrier partner has resolved the issue. We continue to monitor metrics.
INVESTIGATING
2 days ago - at 09/18/2026 09:20PM
The network is experiencing an abnormally high reject rate from one of our carrier partners. We are actively working with them to resolve it.
Latest Helium outages
Hotspot Reward Claiming Paused - 6 days ago
Active upstream carrier 2 offload outage - about 2 months ago
Decrease in Hotspot Heartbeats - 2 months ago
IoT Packet Router Diminished Performance - 6 months ago
World Explorer Degraded Service - 8 months ago
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