Outage in Helium
Active upstream carrier 2 offload outage
Resolved MinorIncident Report
Summary AI Generated
**Helium** experienced a 15.5-hour outage affecting upstream carrier 2 traffic, beginning with a connectivity issue that was identified as a general carrier 2 outage. The incident impacted upstream carrier offload functionality while the team monitored and awaited resolution from the carrier. The incident was fully resolved on July 28, 2026.
Investigating connectivity issue affecting upstream carrier traffic with carrier 2.
Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 07/28/2026 02:44PM
This incident has been resolved.
MONITORING
1 day ago - at 07/28/2026 01:28AM
Monitoring and awaiting resolution.
IDENTIFIED
1 day ago - at 07/27/2026 11:43PM
Carrier 2 general outage. Awaiting resolution.
INVESTIGATING
1 day ago - at 07/27/2026 11:17PM
Investigating connectivity issue affecting upstream carrier traffic with carrier 2.
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