Outage in Helium
Rewards distribution delayed
Major
October 21, 2026 - Started about 11 hours ago
Official incident page
Official incident page
Incident Report
Tonight’s rewards distribution is paused as a precaution while we respond to a security incident disclosed by Railway, one of our infrastructure providers. All rewards will be trued up once distribution resumes. Carrier offload and network coverage are unaffected, and no action is needed from Hotspot owners. Updates will be posted here.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 11 hours ago - at 10/21/2026 11:00PM
Tonight’s rewards distribution is paused as a precaution while we respond to a security incident disclosed by Railway, one of our infrastructure providers. All rewards will be trued up once distribution resumes. Carrier offload and network coverage are unaffected, and no action is needed from Hotspot owners. Updates will be posted here.
Latest Helium outages
Elevated carrier reject rate - about 1 month ago
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Active upstream carrier 2 offload outage - 3 months ago
Decrease in Hotspot Heartbeats - 3 months ago
IoT Packet Router Diminished Performance - 8 months ago
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