Outage in Helium

World Explorer Degraded Service

Resolved Minor

January 27, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 01/27/2026 07:54PM

This incident has been resolved.

IDENTIFIED 3 days ago - at 01/27/2026 05:57PM

An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

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