Outage in Help Scout
Search and Page Load Issues
Resolved Minor
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Outage Details
Components affected
Help Scout Mailbox counts, folders, reports, search resultsLatest Updates ( sorted recent to last )
We have identified and corrected the cause of this issue. Folders, search results, and page loads should be performing as normal. Thank you for your patience!
We're looking into reports of slow loading across the app. Features like Search and folders may be slow to load. This should impact fewer than 10% of customers. We'll update here when we have more information.
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