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We continuously monitor the official Help Scout Mailbox counts, folders, reports, search results status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Help Scout Mailbox counts, folders, reports, search results outages.
Minor Resolved · 14 days ago · lasted about 3 hours
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Minor Resolved · 2 months ago · lasted about 1 hour
We're looking into reports of slow page loads and connection timeouts across the app. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
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Minor Resolved · 3 months ago · lasted about 2 hours
We are currently investigating this issue.
Minor Resolved · 4 months ago · lasted 19 minutes
Help Scout is back up and running, but we're currently working to clear inbound and outbound email queues. Additionally, folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Minor Resolved · 6 months ago · lasted about 2 hours
Slow Page Loads
We're looking in to reports of slow page loads across the app. Some customers may notice delays when attempting to move around the app, or load conversations. We'll update here when we have more information.
Minor Resolved · 9 months ago · lasted less than a minute
Connections and Chat Issues
We're looking in to reports of slow page loads across the app and issues with Chat. We'll update here when we have more information.
Minor Resolved · 9 months ago · lasted less than a minute
Search and Folder Issues
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
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