Is Help Scout Mailbox counts, folders, reports, search results Down? Check current status

Check if Help Scout Mailbox counts, folders, reports, search results is down, official outages, user-reported issues, and outages map.

Current Help Scout Mailbox counts, folders, reports, search results status

Help Scout Mailbox counts, folders, reports, search results is working normally

Updated from Help Scout official status page

Help Scout Mailbox counts, folders, reports, search results not working for you?

Help Scout Mailbox counts, folders, reports, search results service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Help Scout Outage Map

View Help Scout Reports Map

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Help Scout Mailbox counts, folders, reports, search results recent outages and downtime history

IsDown has tracked 32 incidents for Help Scout Mailbox counts, folders, reports, search results since started monitoring Help Scout status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Help Scout Mailbox counts, folders, reports, search results outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Sep 15, 2025
07:24 PM CEST
Minor
Delays to Conversation Updates
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in vie...
39 minutes
Sep 09, 2025
10:45 PM CEST
Minor
Delays in Updating Views
We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
about 4 hours
Jun 24, 2025
02:56 PM CEST
Minor
Connections Issues
We are investigating an issue where users are reporting slow page loads across the app. We'll sha...
21 minutes
Jun 05, 2025
06:09 PM CEST
Minor
Connections Issues
We're looking in to reports of slow page loads and Javascript errors across the app. We'll update...
about 6 hours
Apr 28, 2025
05:33 PM CEST
Minor
Views not updating
We're looking into issues related to Views not updating in Inboxes. We'll update here when we hav...
18 minutes
Apr 17, 2025
04:25 PM CEST
Minor
Inbox Presence/Collision Detection Issues
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicat...
about 2 hours
Apr 17, 2025
11:40 AM CEST
Minor
Issues With Closed Folder & Search
We've identified an issue affecting the Closed Folder and Search features. Some Users may notice ...
27 minutes
Feb 22, 2025
06:23 PM CET
Minor
Inbox Views Not Updating
We are experiencing an issue with Inbox Views not updating currently. The issue has been identifi...
1 day
Feb 13, 2025
03:45 PM CET
Major
Connections Issues
We're looking in to reports of slow page loads across the app. Some pages are not loading at all....
about 2 hours
Nov 26, 2024
06:57 PM CET
Minor
Default Folders not showing "Bear with us!" message
We're aware that default folders are not showing conversations as we'd expect, and we are activel...
37 minutes
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User comments about Help Scout Mailbox counts, folders, reports, search results status

See what users are saying about Help Scout Mailbox counts, folders, reports, search results issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

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Monitoring Help Scout since April 2020

Mailbox counts, folders, reports, search results is part of Help Scout. Check the Help Scout's status.

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9 incidents in 2025

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Frequently Asked Questions

Is Help Scout Mailbox counts, folders, reports, search results down today?

Help Scout Mailbox counts, folders, reports, search results isn't down. You can check Help Scout Mailbox counts, folders, reports, search results status and incident details on the top of the page. IsDown continuously monitors Help Scout Mailbox counts, folders, reports, search results official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout Mailbox counts, folders, reports, search results status?

Help Scout Mailbox counts, folders, reports, search results is currently operational. You can check Help Scout Mailbox counts, folders, reports, search results status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout Mailbox counts, folders, reports, search results outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout Mailbox counts, folders, reports, search results down today or just slow?

Currently there's no report of Help Scout Mailbox counts, folders, reports, search results being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout Mailbox counts, folders, reports, search results outages detected?

IsDown monitors the Help Scout Mailbox counts, folders, reports, search results official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout Mailbox counts, folders, reports, search results having an outage right now?

Help Scout Mailbox counts, folders, reports, search results last outage was on September 15, 2025 with the title "Delays to Conversation Updates"

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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