Outage in Help Scout
Inbox Presence/Collision Detection Issues
Resolved Minor
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Outage Details
Components affected
Help Scout Mailbox counts, folders, reports, search resultsLatest Updates ( sorted recent to last )
We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!
We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via help@helpscout.com.
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
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