Outage in Help Scout
Inbox Presence/Collision Detection Issues
Resolved Minor
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Outage Details
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
Components affected
Help Scout Mailbox counts, folders, reports, search resultsLatest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 04/17/2025 04:34PM
We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!
MONITORING
25 days ago - at 04/17/2025 03:07PM
We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via help@helpscout.com.
INVESTIGATING
25 days ago - at 04/17/2025 02:25PM
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
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