Outage in Help Scout
Inbox Presence/Collision Detection Issues
Resolved MinorIncident Report
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
Components affected
Help Scout Mailbox counts, folders, reports, search resultsNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 04/17/2025 04:34PM
We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!
MONITORING
7 months ago - at 04/17/2025 03:07PM
We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via help@helpscout.com.
INVESTIGATING
7 months ago - at 04/17/2025 02:25PM
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
Latest Help Scout outages
Connections Issues - 16 days ago
Connections Issues - 16 days ago
Web App Performance Issues - about 1 month ago
Degraded Performance & Slow Loading Issues - about 2 months ago
Delays to Conversation Updates - about 2 months ago
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