Outage in Help Scout
Folder and View Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced issues with Views and Folders functionality that affected mailbox counts, folders, reports, and search results for 23.7 hours. The problems involved folders and views not displaying the correct conversations. The underlying issue was identified and fixed, with services returning to normal operation.
We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.
Components affected
Help Scout Mailbox counts, folders, reports, search resultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/22/2026 04:20PM
We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.
MONITORING
25 days ago - at 03/21/2026 09:28PM
A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.
IDENTIFIED
25 days ago - at 03/21/2026 07:22PM
We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
INVESTIGATING
25 days ago - at 03/21/2026 05:42PM
We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.
INVESTIGATING
25 days ago - at 03/21/2026 04:39PM
We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.
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