Outage in Help Scout
Possible email delays for Microsoft 365 / Outlook users
Resolved MinorIncident Report
Summary AI Generated
Microsoft experienced a 15.5-hour outage affecting Outlook and Exchange Online, which caused email delays or missing messages for Help Scout inboxes relying on Microsoft 365 for mail forwarding or SMTP. Only inboxes connected to Microsoft 365 were impacted; all others continued to function normally. Microsoft resolved the issue and confirmed sustained service recovery across most platforms.
Microsoft is experiencing an ongoing outage affecting Outlook and Exchange Online. If your Help Scout inbox relies on Microsoft 365, (either forwarding mail into Help Scout or sending through Outlook SMTP server), you may experience delays or missing messages in incoming or outgoing email until Microsoft resolves the issue.
Inboxes that don't use Microsoft 365 aren't affected.
We're monitoring Microsoft's progress and will post an update here as things develop.
Components affected
Help Scout Email ProcessingTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/14/2026 12:02AM
Microsoft is reporting that Microsoft 365 services have recovered and sustained service recovery has continued across most platforms. While Microsoft are continuing to monitor this issue, we're going to close up this event on our side. Thanks for your patience folks!
MONITORING
1 day ago - at 11/13/2026 08:33AM
Microsoft is experiencing an ongoing outage affecting Outlook and Exchange Online. If your Help Scout inbox relies on Microsoft 365, (either forwarding mail into Help Scout or sending through Outlook SMTP server), you may experience delays or missing messages in incoming or outgoing email until Microsoft resolves the issue.
Inboxes that don't use Microsoft 365 aren't affected.
We're monitoring Microsoft's progress and will post an update here as things develop.
Latest Help Scout outages
Mailbox counts, folders, reports, search results - about 2 months ago
Mailbox counts - 3 months ago
App Access Issues - 3 months ago
Beacon Issues - 3 months ago
SLA issues - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
