Outage in Help Scout
Mailbox counts, folders, reports, search results
Resolved MinorIncident Report
Summary AI Generated
A backend issue in Help Scout caused incorrect Views and folder counts across mailboxes, folders, reports, and search results. A fix was deployed and conversations were gradually redistributed to their correct views as the backlog was processed. The incident lasted approximately 39 minutes before Inbox behavior fully stabilized and the issue was resolved.
Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.
Components affected
Help Scout Mailbox counts, folders, reports, search resultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 09/22/2026 07:32PM
Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
MONITORING
about 2 hours ago - at 09/22/2026 06:56PM
Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.
Latest Help Scout outages
Mailbox counts - 22 days ago
App Access Issues - about 1 month ago
Beacon Issues - about 1 month ago
SLA issues - about 1 month ago
Report Loading - about 2 months ago
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