What is Help Scout current status?

Help Scout is currently operational. You can check Help Scout status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

Is Help Scout down today?

Help Scout was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Help Scout status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Help Scout outages, issues and problems' at the top of the page.

When was the last Help Scout outage?

Help Scout last outage was on April 28, 2025 with the title "Views not updating"

How to monitor or check Help Scout status?

You can use IsDown service or go to Help Scout official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Help Scout is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Help Scout has issues. Help Scout official status page might also offer notification options such as email, SMS, or Slack.

Is Help Scout Down? Check Help Scout status and current outages

Help Scout incident history

IsDown has tracked 171 incidents since started monitoring Help Scout downtimes in April 2020. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

Apr 28 2025

Views not updating

14 days ago · lasted 18 minutes

We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.
Apr 25 2025

AI Drafts Issues

17 days ago · lasted about 2 hours

AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!
Apr 17 2025

Inbox Presence/Collision Detection Issues

25 days ago · lasted about 2 hours

We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we h...
Apr 2020 ...

IsDown started monitoring Help Scout status

We've tracked and collected 171 incidents since started monitoring Help Scout status

Help Scout user-reported issues in the last 24 hours

This chart displays the number of user-reported Help Scout problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Third-party monitoring

All Your Service Status Pages in One Dashboard

Monitoring 4000+ third-party services in real-time

Get custom alerts via Slack, Teams, Datadog, etc.

Create public or private status pages

Start Free Trial

14-day free trial · No credit card required

Trusted by thousands of teams

Monitor Help Scout and all your dependencies

Latest user comments about Help Scout issues

S

Steve

3 months ago

The inboxes and threads do not load AT ALL, their status about it loading slowly is a lie
A

Ashley

3 months ago

The screen flickered and now no inboxes will open and just show as blank
A

April

7 months ago

Already enabled JavaScript on all my browsers, restarted browser, computer, even my modem - I still can't log in. It shows me the "Help Scout requires JavaScript" page.
S

Sagar

8 months ago

This site can’t be reached. secure.helpscout.net took too long to respond.
D

Deepika

8 months ago

Unable to access;. Error 503.
A

Alex

8 months ago

Down with 503 error in Slovenia.
U

User

8 months ago

the site is down with HTTP ERROR 503
E

Elaine

8 months ago

Page won't load - showing a blank page.
F

Flo

8 months ago

Log in page shows HTTP ERROR 503
E

Erin

9 months ago

Having trouble accessing Help Scout
J

Jessika

9 months ago

Will not even log in after the inboxes started to glitch
M

Matt

9 months ago

removed permissions for myself and coworkers
T

Trevor

9 months ago

Can't log in, can't access the inbox
K

Karen

9 months ago

Can't get into HelpScout.
D

Donna

9 months ago

I can't access my account at all, on web, iphone App, or in private browsing window.
A

Anthony

9 months ago

The whole company cannot use HelpScout. NOT GOOD.
V

Vitaly

9 months ago

Helpscout is down. Won't show email boxes, AI chat won't respond.
V

Vincent

9 months ago

Cannot access any of our mailboxes.
D

DrDan

9 months ago

Helpscout is down and won’t load for us. Claimed they fixed it on their incident report page but it’s still down completely.
E

E

9 months ago

Unable to load inbox. MAJOR concerns.
C

Chris

9 months ago

No one from our team can get in. It says I don't have access to view the page.
A

AD

11 months ago

It's extremely slow today entering a tag takes ages and using a saved reply takes around 20 seconds to appear
A

Amy

about 1 year ago

Only the dashboard loads. All other pages blank.
Z

Z

about 1 year ago

Changing status of issue to closed doesn't move issue to closed section - status says closed, but issue stays in inbox.
D

Dan

about 1 year ago

503 error trying to log into secure.helpscout
E

Edna

about 1 year ago

We get "This page isn’t working. secure.helpscout.net is currently unable to handle this request. HTTP ERROR 503"

Help Scout outages in the last 30 days

Number of Incidents

6 issues

Last incident

15 days ago

Seamless Integrations

Get Help Scout outage alerts and updates in your favorite tools

Receive vendor outage notifications where your team already works. Compatible with Slack, Microsoft Teams, PagerDuty, Datadog, Better Stack, Rootly, Incident.io, Statuspage.io, and more.

Never miss an outage

Easy setup · No coding required

Works with your existing stack

Check Help Scout components, services, or regions current status in real-time

Mailbox counts, folders, reports, search results

Marketing Site

Public APIs

Having problems with Help Scout? What can you do?

First, stay calm.
- We know it's stressful when Help Scout is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact of the Help Scout outage
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did Help Scout already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Help Scout status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If Help Scout is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Did Help Scout recover?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
- Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Related Services Dashboard

Services commonly monitored together with Help Scout

Create your own dashboard

Stripe

Salesforce

MINOR

HubSpot

Intercom US

AWS

Zendesk

Google Workspace

Microsoft 365

Slack

MINOR

Adobe

Cloudflare

MINOR

GitHub

Confluence

Jira Software

WP Engine

Want to be informed about Help Scout status changes?

IsDown offers an easy way to monitor Help Scout with maximum flexibility

Major Outages Notifications

IsDown monitors Help Scout for major outages. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Help Scout status page for minor outages. A minor outage is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Help Scout and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.