Is Help Scout Down? Help Scout Status & Outages
Help Scout status updated
What is Help Scout status right now?
Help Scout is working normally
IsDown last checked Help Scout status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Apr 2020
·
205 incidents caught
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10 components tracked in real-time
Help Scout service health over the last 24 hours
This chart shows the number of user-reported issues for Help Scout service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Outage Map
See where users report Help Scout is down. The map shows recent Help Scout outages from around the world.
Help Scout Outage Map
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Help Scout Downtime Health — Last 90 Days
In the last 90 days, Help Scout had 12 incidents (2 major outages and 10 minor incidents) with a median duration of 57 minutes.
12
Incidents
2
Major Outages
10
Minor Incidents
57
minute
Median Resolution
Recent Help Scout outages detected by IsDown
Full incident reports for recent Help Scout outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
We’re currently investigating reports of outbound email and draft creation issues. We will contin...
|
Mar 25, 2026 at 05:47 PM UTC
|
17 minutes |
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We’re currently investigating reports of issues with Views and Folders. We will continue to updat...
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Mar 21, 2026 at 04:39 PM UTC
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about 24 hours |
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We are currently investigating an issue that is preventing Docs sites from loading. We will updat...
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Mar 20, 2026 at 05:00 PM UTC
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about 1 hour |
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We’re aware that some customers are having issues editing drafts on conversations. We're investig...
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Mar 19, 2026 at 08:50 PM UTC
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about 1 hour |
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Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not be...
|
Mar 12, 2026 at 05:36 PM UTC
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24 minutes |
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We’re aware that some customers are having issues with sidebar apps and apps are loading intermit...
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Mar 11, 2026 at 04:12 PM UTC
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31 minutes |
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We’re aware that some customers are having issues with sidebar apps and they're not loading. We'r...
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Mar 11, 2026 at 12:40 PM UTC
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about 1 hour |
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Help Scout is currently unavailable for some customers in the Philippines. It appears to be regio...
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Mar 06, 2026 at 05:38 PM UTC
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about 4 hours |
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We're investigating reports of Help Scout not loading. We will update here when we have more info...
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Mar 02, 2026 at 04:06 PM UTC
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about 1 hour |
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We're currently investigating reports of slow page loads and timeouts when accessing the web app....
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Feb 26, 2026 at 12:21 PM UTC
|
10 minutes |
Get alerts when Help Scout goes down
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Help Scout Components Status
Check if any Help Scout component is down. View the current status of 8 services and regions.
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About Help Scout Status and Outage Monitoring
IsDown has monitored Help Scout continuously since April 2020, tracking this Customer Support & Success for 6 years. Over that time, we've documented 201 outages and incidents, averaging 2.9 per month. When Help Scout goes down, incidents typically resolve within 219 minutes based on historical data.
We monitor Help Scout's official status page across 10 components organized into 8 groups. IsDown interprets Help Scout statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
To check if Help Scout is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Help Scout status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Help Scout
IsDown checks Help Scout's status page every few minutes, across all 10 components. We combine official status data with user reports to detect when Help Scout is down, often before the vendor announces it.
When Help Scout status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Help Scout with IsDown
Track Help Scout incidents and downtimes by severity
IsDown checks Help Scout official status page for major/minor outages or downtimes. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. A minor incident is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Help Scout outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Help Scout
Help Scout and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Help Scout outages and downtimes
IsDown collects all information from the outages published in Help Scout status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Prepare for upcoming Help Scout maintenance events
Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
Only get alerted on the Help Scout outages that impact your business
IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
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How IsDown Works
Get started in minutes. Monitor all your critical services from one place.
Step 01
We monitor official status pages
IsDown checks the status of over 6,020+ services every few minutes. We aggregate official status information and normalize it, plus collect crowdsourced reports for early outage detection.
Step 02
You get notified instantly
When we detect an incident or status change, you receive an alert immediately. Customize notifications by service, component, or severity to avoid alert fatigue.
Step 03
Everything in one dashboard
View all your services in a unified dashboard or public or private status page. Send alerts to Slack, Teams, PagerDuty, Datadog, and 20+ other tools your team already uses.
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Help Scout Downdetector vs IsDown
Looking for Help Scout outage alerts like Downdetector? IsDown monitors Help Scout's official status page for verified incident data, not just user reports. Know exactly when Help Scout is down, which components are affected, and when service health is restored. Here's why official Help Scout status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official Help Scout status page monitoring. Know when Help Scout is down with real time incident details. | ||
| Monitor 6,020+ services including Help Scout in a single dashboard. | ||
| Instant Help Scout outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Help Scout official status plus user reports for early outage detection. | ||
| Maintenance feed for Help Scout | ||
| Granular alerts filtering by Help Scout components and regions. |
Monitor Help Scout Status with IsDown
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Frequently Asked Questions
Is Help Scout down today?
Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Help Scout status?
Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Help Scout outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Help Scout down today or just slow?
Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.
How are Help Scout outages detected?
IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Help Scout having an outage right now?
Help Scout last outage was on March 25, 2026 with the title "Outbound Email and Draft Creation Issues"
How often does Help Scout go down?
IsDown has tracked 201 Help Scout incidents since April 2020. When Help Scout goes down, incidents typically resolve within 219 minutes.
Is Help Scout down for everyone or just me?
Check the Help Scout status at the top of this page. IsDown combines official status page data with user reports to show whether Help Scout is down for everyone or if the issue is on your end.
What Help Scout components does IsDown monitor?
IsDown monitors 10 Help Scout components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.
How to check if Help Scout is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Help Scout and get alerts in real-time when Help Scout has outages.
Why use IsDown to monitor Help Scout instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Help Scout?
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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