Live Help Scout status. See if Help Scout is down, view recent outages, and get real-time alerts when problems start.
Help Scout is operational
IsDown pulls data from Help Scout's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 172 incidents since started monitoring Help Scout status in April 2020. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
7 days ago · lasted 11 minutes
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
about 1 month ago · lasted 18 minutes
We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.
about 1 month ago · lasted about 2 hours
AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!
We've tracked and collected 172 incidents since started monitoring Help Scout status
Join companies like Adobe, Coursera, and Glassdoor that use IsDown to monitor their vendors.
Steve
The inboxes and threads do not load AT ALL, their status about it loading slowly is a lie
Ashley
The screen flickered and now no inboxes will open and just show as blank
April
Already enabled JavaScript on all my browsers, restarted browser, computer, even my modem - I still can't log in. It shows me the "Help Scout requires JavaScript" page.
Sagar
This site can’t be reached. secure.helpscout.net took too long to respond.
Deepika
Unable to access;. Error 503.
Alex
Down with 503 error in Slovenia.
User
the site is down with HTTP ERROR 503
Elaine
Page won't load - showing a blank page.
Flo
Log in page shows HTTP ERROR 503
Erin
Having trouble accessing Help Scout
Jessika
Will not even log in after the inboxes started to glitch
Matt
removed permissions for myself and coworkers
Trevor
Can't log in, can't access the inbox
Karen
Can't get into HelpScout.
Donna
I can't access my account at all, on web, iphone App, or in private browsing window.
Anthony
The whole company cannot use HelpScout. NOT GOOD.
Vitaly
Helpscout is down. Won't show email boxes, AI chat won't respond.
Vincent
Cannot access any of our mailboxes.
DrDan
Helpscout is down and won’t load for us. Claimed they fixed it on their incident report page but it’s still down completely.
E
Unable to load inbox. MAJOR concerns.
Chris
No one from our team can get in. It says I don't have access to view the page.
AD
It's extremely slow today entering a tag takes ages and using a saved reply takes around 20 seconds to appear
Amy
Only the dashboard loads. All other pages blank.
Z
Changing status of issue to closed doesn't move issue to closed section - status says closed, but issue stays in inbox.
Dan
503 error trying to log into secure.helpscout
Edna
We get "This page isn’t working. secure.helpscout.net is currently unable to handle this request. HTTP ERROR 503"
IsDown aggregates scheduled maintenances for Help Scout. Currently, there are 2 more maintenances scheduled.
Scheduled for June 07, 2025 at 01:00 PM UTC · until 02:00 PM UTC
We will be performing a scheduled database maintenance on Saturday, June 7, 2025 starting at 9:00 AM Eastern that should last about 1 hour. During this maintenance you will not be able to create, edit, delete, or publish Docs articles. Your Docs...
Scheduled for June 14, 2025 at 01:00 PM UTC · until 03:30 PM UTC
From 9:00 AM to 11:30 AM EST on Saturday, June 14, 2025, we will be performing database maintenance that will take chat offline. Starting at 9:00 AM, no new chats will be able to be initiated, but agents in active chats at that time will not be d...
All Third-Party Status Pages in One Dashboard
Services commonly monitored together with Help Scout
Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Help Scout last outage was on May 26, 2025 with the title "Views Loading Issues"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Help Scout with maximum flexibility
IsDown monitors Help Scout for major outages. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Help Scout status page for minor outages. A minor outage is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Help Scout and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”
The data and notifications you need, in the tools you already use.
14-day free trial · No credit card required · No code required
