Is Help Scout down? Check the current status
Help Scout is operational
Updated
Help Scout is operational
Updated
Join companies like Adobe, Coursera, and Glassdoor that use IsDown to monitor their vendors.
IsDown pulls data from Help Scout's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Steve
2 months agoThe inboxes and threads do not load AT ALL, their status about it loading slowly is a lie
Ashley
2 months agoThe screen flickered and now no inboxes will open and just show as blank
April
7 months agoAlready enabled JavaScript on all my browsers, restarted browser, computer, even my modem - I still can't log in. It shows me the "Help Scout requires JavaScript" page.
Sagar
7 months agoThis site can’t be reached. secure.helpscout.net took too long to respond.
Deepika
7 months agoUnable to access;. Error 503.
Alex
7 months agoDown with 503 error in Slovenia.
User
7 months agothe site is down with HTTP ERROR 503
Elaine
7 months agoPage won't load - showing a blank page.
Flo
7 months agoLog in page shows HTTP ERROR 503
Erin
8 months agoHaving trouble accessing Help Scout
Jessika
8 months agoWill not even log in after the inboxes started to glitch
Matt
8 months agoremoved permissions for myself and coworkers
Trevor
8 months agoCan't log in, can't access the inbox
Karen
8 months agoCan't get into HelpScout.
Donna
8 months agoI can't access my account at all, on web, iphone App, or in private browsing window.
Anthony
8 months agoThe whole company cannot use HelpScout. NOT GOOD.
Vitaly
8 months agoHelpscout is down. Won't show email boxes, AI chat won't respond.
Vincent
8 months agoCannot access any of our mailboxes.
DrDan
8 months agoHelpscout is down and won’t load for us. Claimed they fixed it on their incident report page but it’s still down completely.
E
8 months agoUnable to load inbox. MAJOR concerns.
Chris
8 months agoNo one from our team can get in. It says I don't have access to view the page.
AD
11 months agoIt's extremely slow today entering a tag takes ages and using a saved reply takes around 20 seconds to appear
Amy
12 months agoOnly the dashboard loads. All other pages blank.
Z
about 1 year agoChanging status of issue to closed doesn't move issue to closed section - status says closed, but issue stays in inbox.
Dan
about 1 year ago503 error trying to log into secure.helpscout
Edna
about 1 year agoWe get "This page isn’t working. secure.helpscout.net is currently unable to handle this request. HTTP ERROR 503"
IsDown has tracked 169 incidents since started monitoring Help Scout status in April 2020.
5 days ago · lasted about 2 hours
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we h... More details
5 days ago · lasted 27 minutes
We've identified an issue affecting the Closed Folder and Search features. Some Users may notice that sent emails are delayed in being added to the Closed Folder or do not show up in Search Results. Our team is working on getting this resolved as ... More details
5 days ago · lasted about 2 hours
Our team is currently investigating an issue that has impacted Beacon and Collision Detection. For now, Beacon's Live Chat is not able to send messages and users in the web app are not able to see when others are responding to or viewing a convers... More details
We've tracked and collected 169 incidents since started monitoring Help Scout status
Monitoring 10 Help Scout services and regions
11 incidents in 2025
Number of Incidents
6 issues
Last incident
5 days ago
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Get instant alerts when your cloud vendors experience downtime. Create an internal status page to keep your team in the loop and minimize the impact of service disruptions.
Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Help Scout last outage was on April 17, 2025 with the title "Inbox Presence/Collision Detection Issues"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Help Scout with maximum flexibility
IsDown monitors Help Scout for major outages. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Help Scout status page for minor outages. A minor outage is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Help Scout and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”
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