Is Help Scout Down? What is the current status?

Help Scout status is operational
Updated from Help Scout official status page
Help Scout not working for you?
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Help Scout issues reported in the last 24 hours

Latest comments about Help Scout problems

  • A
    about 2 months ago

    AD It's extremely slow today entering a tag takes ages and using a saved reply takes around 20 seconds to appear

  • A
    3 months ago

    Amy Only the dashboard loads. All other pages blank.

  • Z
    5 months ago

    Z Changing status of issue to closed doesn't move issue to closed section - status says closed, but issue stays in inbox.

  • D
    5 months ago

    Dan 503 error trying to log into secure.helpscout

  • E
    5 months ago

    Edna We get "This page isn’t working. secure.helpscout.net is currently unable to handle this request. HTTP ERROR 503"

Latest Help Scout status updates

We're seeing errors when loading some sidebar apps and Docs article previews

Minor Resolved

July 09, 2024 · lasted about 1 hour

We're seeing errors when loading some sidebar apps and Docs article previews. We're currently investigating and will share updates as soon as we have them.

Mobile App Issues

Major Resolved

June 26, 2024 · lasted about 1 hour

We’ve been alerted to a problem with Help Scout's Mobile app, which impacts both the Android and iOS - we’re investigating and we'll be posting updates here.

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Help Scout outages in the last 30 days

Number of Incidents

2 issues

Last incident

16 days ago

Start monitoring all your vendors in 5 minutes

Monitor all your critical services' status pages from one dashboard. Receive vendor outages in Slack, PagerDuty, Datadog, and more.

  • +3150 services available
  • Real-time alerts
  • Internal status page
  • Normalized status updates

Stay informed about Help Scout status changes

IsDown offers an easy way to monitor Help Scout with maximum flexibility

Major Outages Notifications

IsDown monitors Help Scout for major outages. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Help Scout status page for minor outages. A minor outage is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Help Scout and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Help Scout down today?

Help Scout is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Help Scout status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Help Scout outages, issues and problems' at the top of the page.

When was the last Help Scout outage?

Help Scout last outage was on July 09, 2024 with the title "We're seeing errors when loading some sidebar apps and Docs article previews"

Help Scout not working for you? How do I know if Help Scout is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How can I check Help Scout status and outages?
Why use IsDown to monitor Help Scout instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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