Check if Help Scout is down, recent outages, user-reported issues, and outages map.
Help Scout is working normally
Last checked from Help Scout's status page
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This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 182 incidents since started monitoring Help Scout status in April 2020. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 16, 2025
04:18 AM EDT
|
Minor | Degraded Performance & Slow Loading Issues | about 1 hour |
|
Sep 15, 2025
01:24 PM EDT
|
Minor | Delays to Conversation Updates | 39 minutes |
|
Sep 15, 2025
09:25 AM EDT
|
Minor | Degraded Performance & Slow Loading Issues | about 1 hour |
|
Sep 09, 2025
04:45 PM EDT
|
Minor | Delays in Updating Views | about 4 hours |
|
Aug 07, 2025
05:09 PM EDT
|
Minor | Web App Connection Timeouts | about 1 hour |
|
Jul 29, 2025
11:48 AM EDT
|
Major | Web App Performance Issues | about 1 hour |
|
Jun 24, 2025
08:56 AM EDT
|
Minor | Connections Issues | 21 minutes |
|
Jun 12, 2025
03:18 PM EDT
|
Minor | Issues with Email Delivery | 38 minutes |
|
Jun 10, 2025
08:29 AM EDT
|
Minor | AI Features: Our AI service provider is experiencing issues | about 5 hours |
|
Jun 05, 2025
12:09 PM EDT
|
Minor | Connections Issues | about 6 hours |
Steve
The inboxes and threads do not load AT ALL, their status about it loading slowly is a lie
Ashley
The screen flickered and now no inboxes will open and just show as blank
April
Already enabled JavaScript on all my browsers, restarted browser, computer, even my modem - I still can't log in. It shows me the "Help Scout requires JavaScript" page.
Sagar
This site can’t be reached. secure.helpscout.net took too long to respond.
Deepika
Unable to access;. Error 503.
Alex
Down with 503 error in Slovenia.
User
the site is down with HTTP ERROR 503
Elaine
Page won't load - showing a blank page.
Flo
Log in page shows HTTP ERROR 503
Erin
Having trouble accessing Help Scout
Jessika
Will not even log in after the inboxes started to glitch
Matt
removed permissions for myself and coworkers
Trevor
Can't log in, can't access the inbox
Karen
Can't get into HelpScout.
Donna
I can't access my account at all, on web, iphone App, or in private browsing window.
Anthony
The whole company cannot use HelpScout. NOT GOOD.
Vitaly
Helpscout is down. Won't show email boxes, AI chat won't respond.
Vincent
Cannot access any of our mailboxes.
DrDan
Helpscout is down and won’t load for us. Claimed they fixed it on their incident report page but it’s still down completely.
E
Unable to load inbox. MAJOR concerns.
Chris
No one from our team can get in. It says I don't have access to view the page.
AD
It's extremely slow today entering a tag takes ages and using a saved reply takes around 20 seconds to appear
Amy
Only the dashboard loads. All other pages blank.
Z
Changing status of issue to closed doesn't move issue to closed section - status says closed, but issue stays in inbox.
Dan
503 error trying to log into secure.helpscout
Edna
We get "This page isn’t working. secure.helpscout.net is currently unable to handle this request. HTTP ERROR 503"
| Component | Status |
|---|---|
| Web App | OK |
| Docs Sites | OK |
| Beacon | OK |
| Mobile Apps | OK |
| Email Processing | OK |
| Mailbox counts, folders, reports, search results | OK |
| Marketing Site | OK |
| Public APIs | OK |
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Services commonly monitored together with Help Scout
Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Help Scout last outage was on September 16, 2025 with the title "Degraded Performance & Slow Loading Issues"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Help Scout with maximum flexibility
IsDown monitors Help Scout for major outages. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Help Scout status page for minor outages. A minor outage is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Help Scout and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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