Is Help Scout Down? Check current status

Check if Help Scout is down, official outages, user-reported issues, and outages map.

Current Help Scout status

Help Scout is working normally

Updated from Help Scout official status page

Having problems with Help Scout?

Help Scout service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Help Scout status data.

Help Scout Outage Map

View Help Scout Outage Reports Map

Recent Help Scout Outages and Downtime History

IsDown has tracked 183 incidents since started monitoring Help Scout status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 06, 2025
10:20 AM CEST
Minor
Web App Performance Issues
We're looking into reports of slow page loads across the app. You may notice slow load times and ...
41 minutes
Sep 16, 2025
10:18 AM CEST
Minor
Degraded Performance & Slow Loading Issues
We're investigating reports of slow loading and general sluggishness across the web app. You may ...
about 1 hour
Sep 15, 2025
07:24 PM CEST
Minor
Delays to Conversation Updates
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in vie...
39 minutes
Sep 15, 2025
03:25 PM CEST
Minor
Degraded Performance & Slow Loading Issues
We're looking into reports of slow page loads across the app. Some customers may notice longer-th...
about 1 hour
Sep 09, 2025
10:45 PM CEST
Minor
Delays in Updating Views
We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
about 4 hours
Aug 07, 2025
11:09 PM CEST
Minor
Web App Connection Timeouts
The Help Scout web application is experiencing sporadic connection failures for some customers, r...
about 1 hour
Jul 29, 2025
05:48 PM CEST
Major
Web App Performance Issues
We're investigating a problem with our app, which is causing issues with downloading & uploading ...
about 1 hour
Jun 24, 2025
02:56 PM CEST
Minor
Connections Issues
We are investigating an issue where users are reporting slow page loads across the app. We'll sha...
21 minutes
Jun 12, 2025
09:18 PM CEST
Minor
Issues with Email Delivery
We are observing errors related to Google Workspace APIs. Customers who use Google Workspace and ...
38 minutes
Jun 10, 2025
02:29 PM CEST
Minor
AI Features: Our AI service provider is experiencing issues
Our AI service provider is experiencing issues, resulting in intermittent errors with our AI feat...
about 5 hours
Sign up to check more outage history
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User comments about problems with Help Scout

  • Steve - The inboxes and threads do not load AT ALL, their status about it loading slowly is a lie.

  • Ashley - The screen flickered and now no inboxes will open and just show as blank.

  • April - Already enabled JavaScript on all my browsers, restarted browser, computer, even my modem - I still can't log in. It shows me the "Help Scout requires JavaScript" page..

  • Sagar - This site can’t be reached. secure.helpscout.net took too long to respond..

  • Deepika - Unable to access;. Error 503..

  • Alex - Down with 503 error in Slovenia..

  • User - the site is down with HTTP ERROR 503.

  • Elaine - Page won't load - showing a blank page. .

  • Flo - Log in page shows HTTP ERROR 503.

  • Erin - Having trouble accessing Help Scout.

  • Jessika - Will not even log in after the inboxes started to glitch.

  • Matt - removed permissions for myself and coworkers.

  • Trevor - Can't log in, can't access the inbox.

  • Karen - Can't get into HelpScout..

  • Donna - I can't access my account at all, on web, iphone App, or in private browsing window..

  • Anthony - The whole company cannot use HelpScout. NOT GOOD..

  • Vitaly - Helpscout is down. Won't show email boxes, AI chat won't respond..

  • Vincent - Cannot access any of our mailboxes..

  • DrDan - Helpscout is down and won’t load for us. Claimed they fixed it on their incident report page but it’s still down completely..

  • E - Unable to load inbox. MAJOR concerns. .

  • Chris - No one from our team can get in. It says I don't have access to view the page..

  • AD - It's extremely slow today entering a tag takes ages and using a saved reply takes around 20 seconds to appear.

  • Amy - Only the dashboard loads. All other pages blank..

  • Z - Changing status of issue to closed doesn't move issue to closed section - status says closed, but issue stays in inbox..

  • Dan - 503 error trying to log into secure.helpscout.

  • Edna - We get "This page isn’t working. secure.helpscout.net is currently unable to handle this request. HTTP ERROR 503".

Help Scout scheduled maintenances

IsDown aggregates scheduled maintenances for Help Scout. Currently, there are 1 more maintenances scheduled.

  • Nov 08 2025
    Scheduled Database Maintenance

    Scheduled for November 08, 2025 at 02:00 PM CET · until 03:00 PM CET

    We will be performing a scheduled database maintenance on Saturday, November 8, 2025, starting at 8:00 AM Eastern. It should last about one hour. During this maintenance, Docs, which includes the Docs admin, Docs sites, Docs in Beacon, and the D...

Help Scout status page - All services & components

Component Status
Web App OK
Docs Sites OK
Beacon OK
Mobile Apps OK
Email Processing OK
Mailbox counts, folders, reports, search results OK
Marketing Site OK
Public APIs OK

Help Scout Related Services & Alternatives

Services commonly monitored together with Help Scout and alternatives

Stripe

Stripe

OK
0 incidents in the last 30 days
Salesforce

Salesforce

MINOR
0 incidents in the last 30 days
HubSpot

HubSpot

OK
0 incidents in the last 30 days
Intercom US

Intercom US

OK
0 incidents in the last 30 days
AWS

AWS

OK
0 incidents in the last 30 days
Zendesk

Zendesk

OK
0 incidents in the last 30 days
Google Workspace

Google Workspace

OK
0 incidents in the last 30 days
Microsoft 365

Microsoft 365

OK
0 incidents in the last 30 days
Slack

Slack

OK
0 incidents in the last 30 days
Adobe

Adobe

MINOR
0 incidents in the last 30 days
Cloudflare

Cloudflare

OK
0 incidents in the last 30 days
GitHub

GitHub

OK
0 incidents in the last 30 days
Confluence

Confluence

OK
0 incidents in the last 30 days
Jira Software

Jira Software

OK
0 incidents in the last 30 days
WP Engine

WP Engine

OK
0 incidents in the last 30 days
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Mike S., Head of Security

Help Scout is a customer service platform that features email management, knowledge bases, APIs, reporting tools, and mobile apps to support customer interactions and service automation.

Monitoring Help Scout since April 2020

Tracking 10 Help Scout services and regions

Need help? Try here:
Support at official website.
Check their official status page.

25 incidents in 2025

Frequently Asked Questions

Is Help Scout down today?

Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout status?

Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout down today or just slow?

Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout outages detected?

IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout having an outage right now?

Help Scout last outage was on October 06, 2025 with the title "Web App Performance Issues"

How to check if Help Scout is down?

Why use IsDown to monitor Help Scout instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about Help Scout status changes?

IsDown offers an easy way to monitor Help Scout with maximum flexibility

Major Outages Notifications

IsDown monitors Help Scout for major outages. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Help Scout status page for minor outages. A minor outage is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Help Scout and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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