Is Help Scout Down? Check current status

Check if Help Scout is down, official outages, user-reported issues, and outages map.

Current Help Scout status

Help Scout is working normally

Updated from Help Scout official status page

Help Scout not working for you?

Help Scout service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Help Scout Outage Map

View Help Scout Reports Map

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  • Track outages in real-time
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Help Scout recent outages and downtime history

IsDown has tracked 185 incidents since started monitoring Help Scout status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Help Scout outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
04:45 PM CEST
Minor
Connections Issues
We're looking in to reports of slow page loads and problems loading Help Scout. We'll update here...
about 7 hours
Oct 20, 2025
11:50 AM CEST
Major
Connections Issues
We’ve identified the connectivity issues affecting our app as stemming from a disruption with one...
about 3 hours
Oct 20, 2025
09:32 AM CEST
Not Confirmed by Help Scout
Widespread HelpScout service outage
Users report 'no healthy upstream' error across multiple platforms and services, including login ...
about 2 hours
Oct 06, 2025
10:20 AM CEST
Minor
Web App Performance Issues
We're looking into reports of slow page loads across the app. You may notice slow load times and ...
41 minutes
Sep 16, 2025
10:18 AM CEST
Minor
Degraded Performance & Slow Loading Issues
We're investigating reports of slow loading and general sluggishness across the web app. You may ...
about 1 hour
Sep 15, 2025
07:24 PM CEST
Minor
Delays to Conversation Updates
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in vie...
39 minutes
Sep 15, 2025
03:25 PM CEST
Minor
Degraded Performance & Slow Loading Issues
We're looking into reports of slow page loads across the app. Some customers may notice longer-th...
about 1 hour
Sep 09, 2025
10:45 PM CEST
Minor
Delays in Updating Views
We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
about 4 hours
Aug 07, 2025
11:09 PM CEST
Minor
Web App Connection Timeouts
The Help Scout web application is experiencing sporadic connection failures for some customers, r...
about 1 hour
Jul 29, 2025
05:48 PM CEST
Major
Web App Performance Issues
We're investigating a problem with our app, which is causing issues with downloading & uploading ...
about 1 hour
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Be the first to know when Help Scout goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Help Scout status

See what users are saying about Help Scout issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Vijay - Still getting a "no healthy upstream" error message.

  • Courtney - Completely down and showing "no valid upstream" for 10+ employees in Pittsburgh PA and more.

  • No healthy upstream error.

  • Error "no healthy upstream".

  • https://secure.helpscout.net/ returns "no healthy upstream".

  • Laszlo - no healthy upstream - web app not available.

  • Vijay - Help Scout is not displaying at all. In my Firefox browser, instead of seeing Help Scout, I now only see the message "no healthy upstream.".

    Web App

  • Jade - Site not accessible on standard or incognito window.

  • Thomas - Clicking 'login' from: https://www.helpscout.com/ show a black page with the words"no healthy upstream"..

  • Bojan - Mail is down, reporting 'No healthy upstream' is the message..

  • Error 503 - No healthy upstream when accessing the app through desktop..

  • Rémy - No connection to website !.

  • Łukasz - The web app isn't loading and displays a "no healthy upstream" error..

  • HelpScout access issue – 503 error.

  • Glecy - It is throwing an error "no healthy upstream" on any browsers..

  • Not working. It says "no healthy upstream".

  • Steve - The inboxes and threads do not load AT ALL, their status about it loading slowly is a lie.

  • Ashley - The screen flickered and now no inboxes will open and just show as blank.

  • April - Already enabled JavaScript on all my browsers, restarted browser, computer, even my modem - I still can't log in. It shows me the "Help Scout requires JavaScript" page..

  • Sagar - This site can’t be reached. secure.helpscout.net took too long to respond..

  • Deepika - Unable to access;. Error 503..

  • Alex - Down with 503 error in Slovenia..

  • User - the site is down with HTTP ERROR 503.

  • Elaine - Page won't load - showing a blank page. .

  • Flo - Log in page shows HTTP ERROR 503.

  • Erin - Having trouble accessing Help Scout.

  • Jessika - Will not even log in after the inboxes started to glitch.

  • Matt - removed permissions for myself and coworkers.

  • Trevor - Can't log in, can't access the inbox.

  • Karen - Can't get into HelpScout..

Help Scout scheduled maintenances

IsDown aggregates scheduled maintenances for Help Scout. Currently, there are 1 more maintenances scheduled.

  • Nov 08 2025
    Scheduled Database Maintenance

    Scheduled for November 08, 2025 at 02:00 PM CET · until 03:00 PM CET

    We will be performing a scheduled database maintenance on Saturday, November 8, 2025, starting at 8:00 AM Eastern. It should last about one hour. During this maintenance, Docs, which includes the Docs admin, Docs sites, Docs in Beacon, and the D...

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View all services Start Monitoring Your Dependencies

Help Scout is a customer service platform that features email management, knowledge bases, APIs, reporting tools, and mobile apps to support customer interactions and service automation.

Monitoring Help Scout since April 2020

Tracking 10 Help Scout services and regions

Need help? Try here:
Support at website.
Check their status page.

28 incidents in 2025

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How to monitor the status of Help Scout and all your dependencies?

IsDown is a status page aggregator that monitors if Help Scout and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Help Scout, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Help Scout?

IsDown monitors Help Scout health in almost real-time

Every few minutes we go to the status page of Help Scout (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Help Scout's 10 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Help Scout, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Help Scout and other services.

One status page to monitor all your external dependencies

What you get when monitoring Help Scout with IsDown

Track Help Scout incidents and downtimes by severity

IsDown checks Help Scout official status page for major/minor outages or downtimes. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. A minor incident is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Help Scout outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Help Scout

Help Scout and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Help Scout outages and downtimes

IsDown collects all information from the outages published in Help Scout status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Help Scout maintenance events

Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Help Scout outages that impact your business

IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Help Scout but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Help Scout and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Help Scout and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Help Scout or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Help Scout and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Help Scout or other services

Send outage information from Help Scout and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Help Scout and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from Help Scout and other services to your tools

Share Help Scout status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Help Scout down?'

Start Monitoring for Free
Share Help Scout status in your status page

Help Scout Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Help Scout outages, IsDown monitors Help Scout's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Help Scout status page monitoring with real-time incident details.
Monitor 4,522+ services including Help Scout in a single dashboard.
Instant Help Scout outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Help Scout official status and user-reported issues.
Maintenance feed for Help Scout
Granular alerts filtering by Help Scout components and regions.
Start Monitoring Help Scout with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Help Scout down today?

Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout status?

Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout down today or just slow?

Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout outages detected?

IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout having an outage right now?

Help Scout last outage was on October 20, 2025 with the title "Connections Issues"

How to check if Help Scout is down?

Why use IsDown to monitor Help Scout instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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