Help Scout status. Is Help Scout down right now?
Help Scout status updated
What is Help Scout status right now?
Help Scout is working normally
IsDown last checked Help Scout status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Apr 2020
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194 incidents caught
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10 components tracked in real-time
Help Scout service health over the last 24 hours
This chart shows the number of user-reported issues for Help Scout service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Help Scout Outage Map
See where users report Help Scout is down. The map shows recent Help Scout outages from around the world.
Help Scout Outage Map
Related services
Recent Help Scout outage reports
See what users report when Help Scout is down and how Help Scout outages affect them.
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Early detection is everything
User reports often detect issues before official status pages acknowledge them.
Learn how crowdsourced monitoring
combined with official status pages provides faster outage detection than
relying on either approach alone.
Monitor Help Scout status and outages
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Downtime health for the last 90 days
In the last 90 days, Help Scout had 5 incidents (3 major outages and 2 minor incidents) with a median duration of 1 hour 19 minutes.
5
Incidents
3
Major Outages
2
Minor Incidents
1
hour
Median Resolution
Latest Help Scout outages detected by IsDown
Check Help Scout status history below. IsDown detects when Help Scout is down, tracking both official outages and user-reported issues.
about 2 hours
Widespread HelpScout service outage
Oct 20, 2025 at 03:32 AM
Never acknowledged
| Title | Started At | Duration |
|---|---|---|
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It looks like Outlook is down right now, so you may see issues with emails from Outlook being for...
|
Jan 22, 2026 at 08:46 PM UTC
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about 10 hours |
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We are currently investigating an issue that is causing Docs sites to not load. We will update he...
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Dec 20, 2025 at 09:24 PM UTC
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about 1 hour |
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We're currently investigating reports of slow page loads and timeouts when trying to access the w...
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Dec 11, 2025 at 12:06 PM UTC
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about 1 hour |
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We're investigating reports of delays in email delivery to Help Scout. Our team is looking into ...
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Dec 10, 2025 at 04:36 PM UTC
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about 2 hours |
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We've identified the cause of the issues causing a partial outage and sluggish behavior across He...
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Nov 14, 2025 at 07:27 PM UTC
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10 minutes |
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We're looking in to reports of slow page loads and problems loading Help Scout. We'll update here...
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Oct 20, 2025 at 02:45 PM UTC
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about 7 hours |
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We’ve identified the connectivity issues affecting our app as stemming from a disruption with one...
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Oct 20, 2025 at 09:50 AM UTC
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about 3 hours |
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Widespread HelpScout service outage
Users report 'no healthy upstream' error across multiple platforms and services, including login ...
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Oct 20, 2025 at 07:32 AM UTC
Never acknowledged
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about 2 hours |
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We're looking into reports of slow page loads across the app. You may notice slow load times and ...
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Oct 06, 2025 at 08:20 AM UTC
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41 minutes |
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We're investigating reports of slow loading and general sluggishness across the web app. You may ...
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Sep 16, 2025 at 08:18 AM UTC
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about 1 hour |
Get alerts when Help Scout is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Help Scout Components Status
Check if any Help Scout component is down. View the current status of 8 services and regions.
About Help Scout Status and Outage Monitoring
IsDown has monitored Help Scout continuously since April 2020, tracking this Customer Support & Success for 6 years. Over that time, we've documented 190 outages and incidents, averaging 2.8 per month. When Help Scout goes down, incidents typically resolve within 172 minutes based on historical data.
We monitor Help Scout's official status page across 10 components organized into 8 groups. IsDown interprets Help Scout statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Help Scout is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Help Scout status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Help Scout
IsDown checks Help Scout's status page every few minutes, across all 10 components. We combine official status data with user reports to detect when Help Scout is down, often before the vendor announces it.
When Help Scout status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Help Scout with IsDown
Track Help Scout incidents and downtimes by severity
IsDown checks Help Scout official status page for major/minor outages or downtimes. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. A minor incident is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Help Scout outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Help Scout
Help Scout and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Help Scout outages and downtimes
IsDown collects all information from the outages published in Help Scout status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Prepare for upcoming Help Scout maintenance events
Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
Only get alerted on the Help Scout outages that impact your business
IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Monitor Help Scout Alongside All Your Dependencies
Help Scout is just one of 5,451 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
One Dashboard
Monitor Help Scout health alongside all your other vendors in a single view.
Smart Alerts
Get notified when Help Scout is down. Filter by severity to skip noise.
20+ Integrations
Route Help Scout outage alerts to Slack, Teams, PagerDuty, or webhooks.
Status Page
Share Help Scout service status with your team or customers on a branded page.
Help Scout Downdetector vs IsDown
Looking for Help Scout outage alerts like Downdetector? IsDown monitors Help Scout's official status page for verified incident data, not just user reports. Know exactly when Help Scout is down, which components are affected, and when service health is restored. Here's why official Help Scout status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Help Scout status page monitoring. Know when Help Scout is down with real time incident details. | ||
| Monitor 5,450+ services including Help Scout in a single dashboard. | ||
| Instant Help Scout outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Help Scout official status plus user reports for early outage detection. | ||
| Maintenance feed for Help Scout | ||
| Granular alerts filtering by Help Scout components and regions. |
Monitor Help Scout Status with IsDown
14-day free trial • No credit card required
Frequently Asked Questions
Is Help Scout down today?
Help Scout isn't down. You can check Help Scout status and incident details on the top of the page. IsDown continuously monitors Help Scout official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Help Scout status?
Help Scout is currently operational. You can check Help Scout status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Help Scout outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Help Scout down today or just slow?
Currently there's no report of Help Scout being slow. Check on the top of the page if there are any reported problems by other users.
How are Help Scout outages detected?
IsDown monitors the Help Scout official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Help Scout having an outage right now?
Help Scout last outage was on January 22, 2026 with the title "Outlook Outage"
How to check if Help Scout is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Help Scout and get alerts in real-time when Help Scout has outages.
Why use IsDown to monitor Help Scout instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Help Scout?
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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