Is Help Scout Down? What is the current status?
Help Scout status is
operational
IsDown gathers data for Help Scout status from official sources and user reports.
Updated from Help Scout official status page.
IsDown aggregates the official status pages information of all your vendors. Internal status page and vendor outage alerts in Slack, Microsoft Teams, Datadog and more. Never be in the dark again.
Erin Having trouble accessing Help Scout
Jessika Will not even log in after the inboxes started to glitch
Matt removed permissions for myself and coworkers
Trevor Can't log in, can't access the inbox
Karen Can't get into HelpScout.
Donna I can't access my account at all, on web, iphone App, or in private browsing window.
Anthony The whole company cannot use HelpScout. NOT GOOD.
Vitaly Helpscout is down. Won't show email boxes, AI chat won't respond.
Vincent Cannot access any of our mailboxes.
DrDan Helpscout is down and won’t load for us. Claimed they fixed it on their incident report page but it’s still down completely.
E Unable to load inbox. MAJOR concerns.
Chris No one from our team can get in. It says I don't have access to view the page.
AD It's extremely slow today entering a tag takes ages and using a saved reply takes around 20 seconds to appear
Amy Only the dashboard loads. All other pages blank.
Z Changing status of issue to closed doesn't move issue to closed section - status says closed, but issue stays in inbox.
Dan 503 error trying to log into secure.helpscout
Edna We get "This page isn’t working. secure.helpscout.net is currently unable to handle this request. HTTP ERROR 503"
Minor Resolved
Our team is investigating reports of slow page loads across the app. Some customers may notice a delay when attempting to use or log into Help Scout. We'll update you as soon as we have more inform...
Major Resolved
We are currently investigating an issue with Docs site intermittently experiencing long load times and errors. We will share updates here as soon as we have them.
Major Resolved
We’re seeing reports of trouble accessing the inbox in Help Scout and are actively investigating.
Number of Incidents
4 issues
Last incident
1 days ago
Monitor all your critical vendors' status pages from one place. Get outages alerts in Slack, PagerDuty, Datadog, and more.
IsDown offers an easy way to monitor Help Scout with maximum flexibility
IsDown monitors Help Scout for major outages. A major outage is when Help Scout experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Help Scout status page for minor outages. A minor outage is when Help Scout experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Help Scout and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Help Scout is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Help Scout status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Help Scout outages, issues and problems' at the top of the page.
Help Scout last outage was on September 10, 2024 with the title "Slow Page Loads Throughout App"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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