Check if Help Scout Web App is down, recent outages, user-reported issues, and outages map.
Help Scout Web App is working normally
Last checked from Help Scout's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 63 incidents for Help Scout Web App since started monitoring Help Scout status in April 2020. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
27 days ago · lasted about 1 hour
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover...
about 1 month ago · lasted about 1 hour
We're investigating a problem with our app, which is causing issues with downloading & uploading attachments, Beacon (unable to create Live Chats or submit Contact Forms), and delayed inbound emails. We'll post more information here as we have it....
2 months ago · lasted 21 minutes
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
We've tracked and collected 63 incidents for Help Scout Web App since started monitoring Help Scout status
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Stay Ahead of Help Scout Outages
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Services commonly monitored together with Help Scout
Help Scout Web App isn't down. You can check Help Scout Web App status and incident details on the top of the page. IsDown continuously monitors Help Scout Web App official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Help Scout Web App is currently operational. You can check Help Scout Web App status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Help Scout Web App being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Help Scout Web App official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Help Scout Web App last outage was on August 08, 2025 with the title "Web App Connection Timeouts"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Help Scout with maximum flexibility
IsDown monitors Web App for major outages. A major outage is when Web App experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Help Scout status page for minor outages. A minor outage is when Web App experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Help Scout and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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