Is Help Scout Web App Down? Current Status and Outages
Help Scout status updated
Current Help Scout Web App status
Help Scout Web App is working normally
IsDown last checked Help Scout Web App status on at . We've received 0 user reports in the past 24 hours.
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Monitoring since Apr 2020
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83 incidents caught
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10 components tracked in real-time
Help Scout Web App service health over the last 24 hours
This chart shows the number of user-reported issues for Help Scout Web App service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Help Scout Web App is down.
Outage Map
See where users report Help Scout Web App is down. The map shows recent Help Scout Web App outages from around the world.
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Related services
Help Scout Downtime Health — Last 90 Days
In the last 90 days, Help Scout had 12 incidents (2 major outages and 10 minor incidents) with a median duration of 47 minutes.
12
Incidents
2
Major Outages
10
Minor Incidents
47
minute
Median Resolution
Recent Help Scout Web App outages detected
Full incident reports for recent Help Scout Web App outages, including timelines, affected components, and resolution details.
| Title | IsDown detected At | Duration |
|---|---|---|
|
We're looking into a few issues that are currently impacting performance around several areas of ...
|
May 08, 2026 at 12:43 AM UTC
|
about 1 hour |
|
We're currently investigating reports of slow page loads and timeouts when accessing the web app....
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Apr 27, 2026 at 12:43 PM UTC
|
14 minutes |
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Our engineering team has identified intermittent access issues with the web app. We will update h...
|
Apr 20, 2026 at 02:52 PM UTC
|
13 minutes |
|
Investigating - We've received reports of AI Drafts not being able to generate drafts. We're look...
|
Apr 14, 2026 at 04:21 PM UTC
|
42 minutes |
|
Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent met...
|
Apr 13, 2026 at 09:51 PM UTC
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about 2 hours |
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We’re aware that some customers are having issues editing drafts on conversations. We're investig...
|
Mar 19, 2026 at 08:50 PM UTC
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about 1 hour |
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We’re aware that some customers are having issues with sidebar apps and apps are loading intermit...
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Mar 11, 2026 at 04:12 PM UTC
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31 minutes |
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We’re aware that some customers are having issues with sidebar apps and they're not loading. We'r...
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Mar 11, 2026 at 12:40 PM UTC
|
about 1 hour |
|
Help Scout is currently unavailable for some customers in the Philippines. It appears to be regio...
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Mar 06, 2026 at 05:38 PM UTC
|
about 4 hours |
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We're investigating reports of Help Scout not loading. We will update here when we have more info...
|
Mar 02, 2026 at 04:06 PM UTC
|
about 1 hour |
Trusted by 1,000+ teams
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Frequently Asked Questions
Is Help Scout Web App down today?
Help Scout Web App isn't down. You can check Help Scout Web App status and incident details on the top of the page. IsDown continuously monitors Help Scout Web App official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Help Scout Web App status?
Help Scout Web App is currently operational. You can check Help Scout Web App status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Help Scout Web App outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Help Scout Web App down today or just slow?
Currently there's no report of Help Scout Web App being slow. Check on the top of the page if there are any reported problems by other users.
How are Help Scout Web App outages detected?
IsDown monitors the Help Scout Web App official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Help Scout Web App having an outage right now?
Help Scout Web App last outage was on May 07, 2026 with the title "Inbound Email Delay and Sluggish Behavior Across Help Scout"
How often does Help Scout Web App go down?
IsDown has tracked 83 Help Scout Web App incidents since April 2020. When Help Scout Web App goes down, incidents typically resolve within 62 minutes.
Is Help Scout Web App down for everyone or just me?
Check the Help Scout Web App status at the top of this page. IsDown combines official status page data with user reports to show whether Help Scout Web App is down for everyone or if the issue is on your end.
How to check if Help Scout is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Help Scout and get alerts in real-time when Help Scout has outages.
Why use IsDown to monitor Help Scout instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Help Scout?
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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