Help Scout status updated
Help Scout Web App Status. Is Help Scout Web App Down?
Check if Help Scout Web App is down, official outages, user-reported issues, and outages map.
Is Help Scout Web App down right now?
Help Scout Web App is working normally
IsDown checked Help Scout Web App status on at , and appears to be operational. We've received 0 user reports in the past 24 hours.
IsDown collects in real-time Help Scout Web App status data from official sources and user reports.
Help Scout Web App service health. Issues reported in the last 24 hours
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Working Normally
Possible Incident
Confirmed Outage
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User reports for Help Scout Web App
See what users are saying about Help Scout Web App issues that impacted them and how they are affected by the outage.
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Vijay - Help Scout is not displaying at all. In my Firefox browser, instead of seeing Help Scout, I now only see the message "no healthy upstream.".
Help Scout Web App outages and downtime history
IsDown has tracked 71 incidents for Help Scout Web App since started monitoring Help Scout status in April 2020. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Help Scout Web App outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Dec 11, 2025
12:06 PM UTC
|
Major
We're currently investigating reports of slow page loads and timeouts when trying to access the w...
|
about 1 hour |
|
Nov 14, 2025
07:27 PM UTC
|
Major
We've identified the cause of the issues causing a partial outage and sluggish behavior across He...
|
10 minutes |
|
Oct 20, 2025
02:45 PM UTC
|
Minor
We're looking in to reports of slow page loads and problems loading Help Scout. We'll update here...
|
about 7 hours |
|
Oct 20, 2025
09:50 AM UTC
|
Major
We’ve identified the connectivity issues affecting our app as stemming from a disruption with one...
|
about 3 hours |
|
Oct 06, 2025
08:20 AM UTC
|
Minor
We're looking into reports of slow page loads across the app. You may notice slow load times and ...
|
41 minutes |
|
Sep 16, 2025
08:18 AM UTC
|
Minor
We're investigating reports of slow loading and general sluggishness across the web app. You may ...
|
about 1 hour |
|
Sep 15, 2025
01:25 PM UTC
|
Minor
We're looking into reports of slow page loads across the app. Some customers may notice longer-th...
|
about 1 hour |
|
Sep 09, 2025
08:45 PM UTC
|
Minor
We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
|
about 4 hours |
|
Aug 07, 2025
09:09 PM UTC
|
Minor
The Help Scout web application is experiencing sporadic connection failures for some customers, r...
|
about 1 hour |
|
Jul 29, 2025
03:48 PM UTC
|
Major
We're investigating a problem with our app, which is causing issues with downloading & uploading ...
|
about 1 hour |
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