Outage in Help Scout
SLA issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout's SLA feature experienced errors affecting the web app for approximately 1.7 hours. The engineering team identified the root cause and worked toward a resolution. The issue was fully resolved with the SLA feature confirmed to be running normally.
We're looking into reports of errors with the SLA feature and our team is investigating.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/14/2026 01:00AM
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
IDENTIFIED
1 day ago - at 08/14/2026 12:17AM
Our Engineering team has identified the cause of the issue and are working on a resolution.
INVESTIGATING
1 day ago - at 08/13/2026 11:20PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 08/13/2026 11:17PM
We're looking into reports of errors with the SLA feature and our team is investigating.
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