Outage in Help Scout
App Access Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout's web app experienced errors in the Inbox and AI Drafts features for approximately 3.3 hours. A fix was deployed, and Engineering monitored the situation before confirming full stability and closing the incident.
We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/18/2026 06:50PM
Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
MONITORING
4 days ago - at 08/18/2026 03:54PM
A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.
INVESTIGATING
4 days ago - at 08/18/2026 03:38PM
We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.
Latest Help Scout outages
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