Outage in Help Scout
Beacon Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout's Beacon component experienced slow performance and loading issues in Live Chat for approximately 1.3 hours. Engineering deployed a fix that stabilized behavior, which was then monitored before the incident was fully resolved.
We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.
Components affected
Help Scout BeaconTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 08/14/2026 04:17PM
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
MONITORING
about 15 hours ago - at 08/14/2026 03:13PM
A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.
INVESTIGATING
about 15 hours ago - at 08/14/2026 02:59PM
We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.
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