What is Help Scout Beacon current status?

Help Scout Beacon is currently operational. You can check Help Scout Beacon status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Help Scout Beacon status?

You can use IsDown service or go to Help Scout official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Help Scout Beacon is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Help Scout Beacon has issues. Help Scout official status page might also offer notification options such as email, SMS, or Slack.

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Help Scout status updated 20 seconds ago

Help Scout Beacon Status. Is Help Scout Beacon Down?

Q: Is Help Scout Beacon down today?

Help Scout Beacon was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Help Scout status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Help Scout Beacon outages, issues and problems' at the top of the page.

Check if Help Scout Beacon is down, official outages, user-reported issues, and outages map.

Is Help Scout Beacon down right now?

Help Scout Beacon is working normally

IsDown checked Help Scout Beacon status on January 08, 2026 at 11:22 AM UTC, and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Help Scout Beacon status data from official sources and user reports.

Beacon is a component of Help Scout ›

Help Scout Beacon service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally

Possible Incident

Confirmed Outage

View Help Scout Reports Map

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User reports for Help Scout Beacon

See what users are saying about Help Scout Beacon issues that impacted them and how they are affected by the outage.

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Help Scout Beacon outages and downtime history

IsDown has tracked 13 incidents for Help Scout Beacon since started monitoring Help Scout status in April 2020. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Help Scout Beacon outages and also issues that we're started by a spike in crowdsource reports.

Major about 1 hour

Connections Issues

Dec 11, 2025 at 12:06 PM

Minor about 4 hours

Delays in Updating Views

Sep 09, 2025 at 08:45 PM

Major about 1 hour

Web App Performance Issues

Jul 29, 2025 at 03:48 PM

Minor about 2 hours

Beacon and Collision Detection Problem

Apr 16, 2025 at 10:25 PM

Minor about 1 hour

Search and Folder Issues

Jun 12, 2024 at 10:13 AM

Minor 8 minutes

Search and Folder Issues

Nov 16, 2023 at 02:33 AM

Minor about 3 hours

Search and Folder Issues

Jan 24, 2023 at 07:47 PM

Minor about 2 hours

We're investigating issues viewing previous Conversations and with the sideba...

Nov 16, 2022 at 08:41 PM

Minor 19 minutes

Web App Connection Timeouts

Oct 24, 2022 at 03:25 PM

Major 12 minutes

Beacon and Live Chat

Jul 29, 2022 at 02:46 PM

Date	Incident	Duration
Dec 11, 2025 12:06 PM UTC	Major Connections Issues We're currently investigating reports of slow page loads and timeouts when trying to access the w...	about 1 hour
Sep 09, 2025 08:45 PM UTC	Minor Delays in Updating Views We are investigating an issue with Views not properly updating in Help Scout, which is causing co...	about 4 hours
Jul 29, 2025 03:48 PM UTC	Major Web App Performance Issues We're investigating a problem with our app, which is causing issues with downloading & uploading ...	about 1 hour
Apr 16, 2025 10:25 PM UTC	Minor Beacon and Collision Detection Problem Our team is currently investigating an issue that has impacted Beacon and Collision Detection. Fo...	about 2 hours
Jun 12, 2024 10:13 AM UTC	Minor Search and Folder Issues Our team has identified an issue which has caused degraded performance across the app including w...	about 1 hour
Nov 16, 2023 02:33 AM UTC	Minor Search and Folder Issues Our team has identified an issue which has caused degraded performance across the app including w...	8 minutes
Jan 24, 2023 07:47 PM UTC	Minor Search and Folder Issues Our team has identified an issue which has caused degraded performance across the app including w...	about 3 hours
Nov 16, 2022 08:41 PM UTC	Minor We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'l... We are currently investigating this issue.	about 2 hours
Oct 24, 2022 03:25 PM UTC	Minor Web App Connection Timeouts Help Scout is back up and running, but we're currently working to clear inbound and outbound emai...	19 minutes
Jul 29, 2022 02:46 PM UTC	Major Beacon and Live Chat Beacon live chat is unavailable at the moment. We're on it, and we'll post updates here as we hav...	12 minutes

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Frequently Asked Questions

Is Help Scout Beacon down today?

Help Scout Beacon isn't down. You can check Help Scout Beacon status and incident details on the top of the page. IsDown continuously monitors Help Scout Beacon official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout Beacon status?

Help Scout Beacon is currently operational. You can check Help Scout Beacon status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout Beacon outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout Beacon down today or just slow?

Currently there's no report of Help Scout Beacon being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout Beacon outages detected?

IsDown monitors the Help Scout Beacon official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout Beacon having an outage right now?

Help Scout Beacon last outage was on December 11, 2025 with the title "Connections Issues"

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Help Scout Beacon Status. Is Help Scout Beacon Down?

Is Help Scout Beacon down right now?

Help Scout Beacon not working for you?

Help Scout Beacon service health. Issues reported in the last 24 hours

View Help Scout Reports Map

Be the first to know when Help Scout Beacon goes down

User reports for Help Scout Beacon

Help Scout Beacon outages and downtime history

Be the first to know when Help Scout Beacon goes down

Frequently Asked Questions

Is Help Scout Beacon down today?

What is the current Help Scout Beacon status?

Is there a Help Scout Beacon outage now?

Is Help Scout Beacon down today or just slow?

How are Help Scout Beacon outages detected?

Is Help Scout Beacon having an outage right now?

How IsDown compares to DownDetector when monitoring Help Scout?

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