Help Scout Beacon Status - Is Help Scout Beacon Down?

Help Scout Beacon is operational

Updated

Help Scout Beacon not working for you?

Current Help Scout official ongoing incidents

No incidents reported in Help Scout's status page

IsDown pulls data from Help Scout's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Help Scout Beacon issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Help Scout Beacon problems

No comments yet

Be the first to know when Help Scout and other third-party services go down

Join companies like Adobe, Coursera, and Glassdoor that use IsDown to monitor their vendors.

Start Monitoring Your Vendors 14-day free trial · No credit card required · No setup required - just add your vendors

Help Scout Beacon outage history

IsDown has tracked 10 incidents for Help Scout Beacon since started monitoring Help Scout status in April 2020.

  • Apr 16 2025

    8 days ago · lasted about 2 hours

    Our team is currently investigating an issue that has impacted Beacon and Collision Detection. For now, Beacon's Live Chat is not able to send messages and users in the web app are not able to see when others are responding to or viewing a convers... More details

  • Jun 12 2024

    11 months ago · lasted about 1 hour

    Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fi... More details

  • Nov 16 2023

    over 1 year ago · lasted 8 minutes

    Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fi... More details

  • Apr 2020 ...
    IsDown started monitoring Help Scout status

    We've tracked and collected 10 incidents for Help Scout Beacon since started monitoring Help Scout status

Sign up and check all outage history

Be the first to know when Help Scout is down (and all your dependencies)

Instant Outage Alerts

Get notified on Slack, Datadog, Incident.io and more

Unified Dashboard

Monitor all vendors status in one place

Status Pages

Create private or public status pages

Historical Data

Track uptime over time in all your vendors

Start Monitoring your Vendors
14-day free trial No credit card required
Learn more about IsDown

Beacon is part of Help Scout. Check the Help Scout's status.

1 incident in 2025

Help Scout Beacon outages in the last 30 days

Number of Incidents

1 issues

Last incident

9 days ago

Companies that monitor Help Scout also follow the status of these services

Monitor All Your Services

Why teams choose IsDown:

  • ✓ Real-time alerts for Help Scout and 3850+ cloud services
  • ✓ Unified dashboard for all your vendors
  • ✓ Custom status pages for your team

14-day free trial • No credit card required

Be the first to know when Help Scout and other third-party services go down

Get instant alerts when your cloud vendors experience downtime. Create an internal status page to keep your team in the loop and minimize the impact of service disruptions.

Start Monitoring Your Vendors 14-day free trial · No credit card required · No setup required - just add your vendors

Frequently Asked Questions

Is Help Scout Beacon down today?

Help Scout Beacon isn't down. You can check Help Scout Beacon status and incident details on the top of the page. IsDown continuously monitors Help Scout Beacon official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout Beacon status?

Help Scout Beacon is currently operational. You can check Help Scout Beacon status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout Beacon outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout Beacon slow today?

Currently there's no report of Help Scout Beacon being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout Beacon outages detected?

IsDown monitors the Help Scout Beacon official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Help Scout Beacon outage?

Help Scout Beacon last outage was on April 16, 2025 with the title "Beacon and Collision Detection Problem"

Help Scout not working for you? How do I know if Help Scout is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Help Scout status changes?

IsDown offers an easy way to monitor Help Scout with maximum flexibility

Major Outages Notifications

IsDown monitors Beacon for major outages. A major outage is when Beacon experiences a critical issue that severely affects one or more services/regions. When Help Scout marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Help Scout status page for minor outages. A minor outage is when Beacon experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Help Scout status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Help Scout publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Help Scout and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Help Scout and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Latest Articles from our Blog

See all the blog articles

Never again lose time looking in the wrong place

14-day free trial · No credit card required · No code required