Is Help Scout Beacon Down? Help Scout Beacon Status & Outages
Help Scout status updated
What is Help Scout Beacon status right now?
Help Scout Beacon is working normally
IsDown last checked Help Scout Beacon status on at . We've received 0 user reports in the past 24 hours.
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Monitoring since Apr 2020
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15 incidents caught
·
10 components tracked in real-time
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Help Scout Beacon service health over the last 24 hours
This chart shows the number of user-reported issues for Help Scout Beacon service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Help Scout Beacon is down.
Outage Map
See where users report Help Scout Beacon is down. The map shows recent Help Scout Beacon outages from around the world.
Beacon Outage Map
Related services
Help Scout Downtime Health — Last 90 Days
In the last 90 days, Help Scout had 2 incidents (1 major outage and 1 minor incident) with a median duration of 1 hour 9 minutes.
2
Incidents
1
Major Outages
1
Minor Incidents
1
hour
Median Resolution
Recent Help Scout Beacon outages detected by IsDown
Full incident reports for recent Help Scout Beacon outages, including timelines, affected components, and resolution details.
about 2 hours
Nov 16, 2022 at 03:41 PM
| Title | Started At | Duration |
|---|---|---|
|
We are currently investigating an issue that is preventing Docs sites from loading. We will updat...
|
Mar 20, 2026 at 05:00 PM UTC
|
about 1 hour |
|
We're investigating reports of Help Scout not loading. We will update here when we have more info...
|
Mar 02, 2026 at 04:06 PM UTC
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about 1 hour |
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We're currently investigating reports of slow page loads and timeouts when trying to access the w...
|
Dec 11, 2025 at 12:06 PM UTC
|
about 1 hour |
|
We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
|
Sep 09, 2025 at 08:45 PM UTC
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about 4 hours |
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We're investigating a problem with our app, which is causing issues with downloading & uploading ...
|
Jul 29, 2025 at 03:48 PM UTC
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about 1 hour |
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Our team is currently investigating an issue that has impacted Beacon and Collision Detection. Fo...
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Apr 16, 2025 at 10:25 PM UTC
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about 2 hours |
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Our team has identified an issue which has caused degraded performance across the app including w...
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Jun 12, 2024 at 10:13 AM UTC
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about 1 hour |
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Our team has identified an issue which has caused degraded performance across the app including w...
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Nov 16, 2023 at 02:33 AM UTC
|
8 minutes |
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Our team has identified an issue which has caused degraded performance across the app including w...
|
Jan 24, 2023 at 07:47 PM UTC
|
about 3 hours |
|
We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'l...
We are currently investigating this issue.
|
Nov 16, 2022 at 08:41 PM UTC
|
about 2 hours |
Trusted by 1,000+ teams
Be the first to know when Help Scout Beacon goes down
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
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- 14-day trial
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Monitor Help Scout alongside these services
Teams that track Help Scout status also keep an eye on these services. Add them all to your IsDown dashboard for a single view of your dependencies.
Genesys Cloud
Customer Support & Success
MAJOR
Zendesk
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OK
Intercom US
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OK
LiveAgent
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Five9
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OK
ibbu
Customer Support & Success
OK
HubSpot
CRM & Sales Enablement
OK
DigitalOcean
Cloud Platforms
OK
Edgenuity
Education Technology
MINOR
OpenAI
AI & ML Platforms
OK
Jamf
Human Resources
OK
Notion
Productivity Tools
OK
LogMeIn Rescue
Customer Support & Success
OK
TrustPilot
Customer Support & Success
OK
CallMiner
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Ultimate AI
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Frequently Asked Questions
Is Help Scout Beacon down today?
Help Scout Beacon isn't down. You can check Help Scout Beacon status and incident details on the top of the page. IsDown continuously monitors Help Scout Beacon official status page every few minutes. In the last 24 hours, there were 1 outages reported.
What is the current Help Scout Beacon status?
Help Scout Beacon is currently operational. You can check Help Scout Beacon status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Help Scout Beacon outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Help Scout Beacon down today or just slow?
Currently there's no report of Help Scout Beacon being slow. Check on the top of the page if there are any reported problems by other users.
How are Help Scout Beacon outages detected?
IsDown monitors the Help Scout Beacon official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Help Scout Beacon having an outage right now?
Help Scout Beacon last outage was on March 20, 2026 with the title "Docs Errors"
How often does Help Scout Beacon go down?
IsDown has tracked 15 Help Scout Beacon incidents since April 2020. When Help Scout Beacon goes down, incidents typically resolve within 69 minutes.
Is Help Scout Beacon down for everyone or just me?
Check the Help Scout Beacon status at the top of this page. IsDown combines official status page data with user reports to show whether Help Scout Beacon is down for everyone or if the issue is on your end.
How to check if Help Scout is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Help Scout and get alerts in real-time when Help Scout has outages.
Why use IsDown to monitor Help Scout instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Help Scout and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Help Scout?
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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