Is Help Scout Beacon Down?
Help Scout status updated
What is Help Scout Beacon status right now?
Help Scout Beacon is working normally
IsDown last checked Help Scout Beacon status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Apr 2020
·
13 incidents caught
·
10 components tracked in real-time
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Help Scout Beacon service health over the last 24 hours
This chart shows the number of user-reported issues for Help Scout Beacon service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Beacon Outage Map
See where users report Help Scout Beacon is down. The map shows recent Help Scout Beacon outages from around the world.
Beacon Outage Map
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Help Scout Downtime Health — Last 90 Days
In the last 90 days, Help Scout had 1 incident with a median duration of 1 hour.
1
Incidents
1
Major Outages
0
Minor Incidents
1
hour
Median Resolution
Recent Help Scout Beacon outages detected by IsDown
Full incident reports for recent Help Scout Beacon outages, including timelines, affected components, and resolution details.
about 2 hours
Nov 16, 2022 at 01:41 PM
| Title | Started At | Duration |
|---|---|---|
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We're currently investigating reports of slow page loads and timeouts when trying to access the w...
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Dec 11, 2025 at 12:06 PM UTC
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about 1 hour |
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We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
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Sep 09, 2025 at 08:45 PM UTC
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about 4 hours |
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We're investigating a problem with our app, which is causing issues with downloading & uploading ...
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Jul 29, 2025 at 03:48 PM UTC
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about 1 hour |
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Our team is currently investigating an issue that has impacted Beacon and Collision Detection. Fo...
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Apr 16, 2025 at 10:25 PM UTC
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about 2 hours |
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Our team has identified an issue which has caused degraded performance across the app including w...
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Jun 12, 2024 at 10:13 AM UTC
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about 1 hour |
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Our team has identified an issue which has caused degraded performance across the app including w...
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Nov 16, 2023 at 02:33 AM UTC
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8 minutes |
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Our team has identified an issue which has caused degraded performance across the app including w...
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Jan 24, 2023 at 07:47 PM UTC
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about 3 hours |
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We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'l...
We are currently investigating this issue.
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Nov 16, 2022 at 08:41 PM UTC
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about 2 hours |
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Help Scout is back up and running, but we're currently working to clear inbound and outbound emai...
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Oct 24, 2022 at 03:25 PM UTC
|
19 minutes |
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Beacon live chat is unavailable at the moment. We're on it, and we'll post updates here as we hav...
|
Jul 29, 2022 at 02:46 PM UTC
|
12 minutes |
Get alerts when Help Scout Beacon is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Frequently Asked Questions
Is Help Scout Beacon down today?
Help Scout Beacon isn't down. You can check Help Scout Beacon status and incident details on the top of the page. IsDown continuously monitors Help Scout Beacon official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Help Scout Beacon status?
Help Scout Beacon is currently operational. You can check Help Scout Beacon status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Help Scout Beacon outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Help Scout Beacon down today or just slow?
Currently there's no report of Help Scout Beacon being slow. Check on the top of the page if there are any reported problems by other users.
How are Help Scout Beacon outages detected?
IsDown monitors the Help Scout Beacon official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Help Scout Beacon having an outage right now?
Help Scout Beacon last outage was on December 11, 2025 with the title "Connections Issues"
How often does Help Scout Beacon go down?
IsDown has tracked 13 Help Scout Beacon incidents since April 2020. When Help Scout Beacon goes down, incidents typically resolve within 60 minutes.
Is Help Scout Beacon down for everyone or just me?
Check the Help Scout Beacon status at the top of this page. IsDown combines official status page data with user reports to show whether Help Scout Beacon is down for everyone or if the issue is on your end.
How IsDown compares to DownDetector when monitoring Help Scout?
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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