Is Help Scout Beacon Down? Check current status
Check if Help Scout Beacon is down, official outages, user-reported issues, and outages map.
Current Help Scout Beacon status
Help Scout Beacon is working normally
Updated from Help Scout official status page
Help Scout Beacon service health. Issues reported in the last 24 hours
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Working Normally
Possible Incident
Confirmed Outage
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Help Scout Beacon recent outages and downtime history
IsDown has tracked 12 incidents for Help Scout Beacon since started monitoring Help Scout status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Help Scout Beacon outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Sep 09, 2025
10:45 PM CEST
|
Minor
We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
|
about 4 hours |
|
Jul 29, 2025
05:48 PM CEST
|
Major
We're investigating a problem with our app, which is causing issues with downloading & uploading ...
|
about 1 hour |
|
Apr 17, 2025
12:25 AM CEST
|
Minor
Our team is currently investigating an issue that has impacted Beacon and Collision Detection. Fo...
|
about 2 hours |
|
Jun 12, 2024
12:13 PM CEST
|
Minor
Our team has identified an issue which has caused degraded performance across the app including w...
|
about 1 hour |
|
Nov 16, 2023
03:33 AM CET
|
Minor
Our team has identified an issue which has caused degraded performance across the app including w...
|
8 minutes |
|
Jan 24, 2023
08:47 PM CET
|
Minor
Our team has identified an issue which has caused degraded performance across the app including w...
|
about 3 hours |
|
Nov 16, 2022
09:41 PM CET
|
Minor
We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'l...
We are currently investigating this issue.
|
about 2 hours |
|
Oct 24, 2022
05:25 PM CEST
|
Minor
Help Scout is back up and running, but we're currently working to clear inbound and outbound emai...
|
19 minutes |
|
Jul 29, 2022
04:46 PM CEST
|
Major
Beacon live chat is unavailable at the moment. We're on it, and we'll post updates here as we hav...
|
12 minutes |
|
May 16, 2022
10:53 PM CEST
|
Minor
We've identified an issue causing lagging in the app and should have things running smoothly agai...
|
less than a minute |
Be the first to know when Help Scout Beacon goes down
- Monitor external dependencies in one place
- Track outages in real-time
- Keep your team or customers informed
- Create private or public status pages
User comments about Help Scout Beacon status
See what users are saying about Help Scout Beacon issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
No comments yet
Beacon is a component of Help Scout that provides live chat and customer self-service tools directly on websites.
Monitoring Help Scout since April 2020
Beacon is part of Help Scout. Check the Help Scout's status.
3 incidents in 2025
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