Outage in Help Scout
Search and Folder Issues
Resolved MinorIncident Report
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Components affected
Help Scout Web App Help Scout Beacon Help Scout Mailbox counts, folders, reports, search resultsNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/16/2023 02:40AM
Our team has resolved the issue that was causing degraded performance across the app and things should be working as expected again!
IDENTIFIED
over 2 years ago - at 11/16/2023 02:33AM
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
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