Outage in Help Scout
Search and Folder Issues
Resolved MinorIncident Report
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Components affected
Help Scout Beacon Help Scout Mailbox counts, folders, reports, search results Help Scout Web AppNeed to monitor Help Scout outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 11/16/2023 02:40AM
Our team has resolved the issue that was causing degraded performance across the app and things should be working as expected again!
IDENTIFIED
about 2 years ago - at 11/16/2023 02:33AM
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Latest Help Scout outages
Temporary Outage and Slow Loading across Help Scout - 11 days ago
Connections Issues - about 1 month ago
Connections Issues - about 1 month ago
Web App Performance Issues - about 2 months ago
Degraded Performance & Slow Loading Issues - 2 months ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
