Is Help Scout Mailbox counts, folders, reports, search results Down? Help Scout Mailbox counts, folders, reports, search results Status & Outages
Help Scout status updated
What is Help Scout Mailbox counts, folders, reports, search results status right now?
Help Scout Mailbox counts, folders, reports, search results is working normally
IsDown last checked Help Scout Mailbox counts, folders, reports, search results status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Apr 2020
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36 incidents caught
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10 components tracked in real-time
Help Scout Mailbox counts, folders, reports, search results service health over the last 24 hours
This chart shows the number of user-reported issues for Help Scout Mailbox counts, folders, reports, search results service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Outage Map
See where users report Help Scout Mailbox counts, folders, reports, search results is down. The map shows recent Help Scout Mailbox counts, folders, reports, search results outages from around the world.
Mailbox counts, folders, reports, search results Outage Map
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Help Scout Downtime Health — Last 90 Days
In the last 90 days, Help Scout had 4 incidents (1 major outage and 3 minor incidents) with a median duration of 27 minutes.
4
Incidents
1
Major Outages
3
Minor Incidents
27
minute
Median Resolution
Recent Help Scout Mailbox counts, folders, reports, search results outages detected by IsDown
Full incident reports for recent Help Scout Mailbox counts, folders, reports, search results outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
We’re currently investigating reports of issues with Views and Folders. We will continue to updat...
|
Mar 21, 2026 at 04:39 PM UTC
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about 24 hours |
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Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not be...
|
Mar 12, 2026 at 05:36 PM UTC
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24 minutes |
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We're currently investigating reports of slow page loads and timeouts when accessing the web app....
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Feb 26, 2026 at 12:21 PM UTC
|
10 minutes |
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We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we ...
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Feb 19, 2026 at 08:32 PM UTC
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30 minutes |
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We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in vie...
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Sep 15, 2025 at 05:24 PM UTC
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39 minutes |
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We are investigating an issue with Views not properly updating in Help Scout, which is causing co...
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Sep 09, 2025 at 08:45 PM UTC
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about 4 hours |
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We are investigating an issue where users are reporting slow page loads across the app. We'll sha...
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Jun 24, 2025 at 12:56 PM UTC
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21 minutes |
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We're looking in to reports of slow page loads and Javascript errors across the app. We'll update...
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Jun 05, 2025 at 04:09 PM UTC
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about 6 hours |
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We're looking into issues related to Views not updating in Inboxes. We'll update here when we hav...
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Apr 28, 2025 at 03:33 PM UTC
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18 minutes |
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We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicat...
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Apr 17, 2025 at 02:25 PM UTC
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about 2 hours |
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Frequently Asked Questions
Is Help Scout Mailbox counts, folders, reports, search results down today?
Help Scout Mailbox counts, folders, reports, search results isn't down. You can check Help Scout Mailbox counts, folders, reports, search results status and incident details on the top of the page. IsDown continuously monitors Help Scout Mailbox counts, folders, reports, search results official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Help Scout Mailbox counts, folders, reports, search results status?
Help Scout Mailbox counts, folders, reports, search results is currently operational. You can check Help Scout Mailbox counts, folders, reports, search results status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Help Scout Mailbox counts, folders, reports, search results outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Help Scout Mailbox counts, folders, reports, search results down today or just slow?
Currently there's no report of Help Scout Mailbox counts, folders, reports, search results being slow. Check on the top of the page if there are any reported problems by other users.
How are Help Scout Mailbox counts, folders, reports, search results outages detected?
IsDown monitors the Help Scout Mailbox counts, folders, reports, search results official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Help Scout Mailbox counts, folders, reports, search results having an outage right now?
Help Scout Mailbox counts, folders, reports, search results last outage was on March 21, 2026 with the title "Folder and View Issues"
How often does Help Scout Mailbox counts, folders, reports, search results go down?
IsDown has tracked 36 Help Scout Mailbox counts, folders, reports, search results incidents since April 2020. When Help Scout Mailbox counts, folders, reports, search results goes down, incidents typically resolve within 372 minutes.
Is Help Scout Mailbox counts, folders, reports, search results down for everyone or just me?
Check the Help Scout Mailbox counts, folders, reports, search results status at the top of this page. IsDown combines official status page data with user reports to show whether Help Scout Mailbox counts, folders, reports, search results is down for everyone or if the issue is on your end.
How IsDown compares to DownDetector when monitoring Help Scout?
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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