Outage in Help Scout
Delays with report exports
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced a 3.2-hour incident where report exports were delayed, also affecting mailbox counts, folders, and search results. The team identified the root cause and deployed a fix, after which delayed exports were cleared and new requests resumed normal delivery. The incident was fully resolved with report exports processing normally again.
We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.
Components affected
Help Scout Mailbox counts, folders, reports, search resultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 06/30/2026 10:47AM
This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.
MONITORING
17 days ago - at 06/30/2026 09:43AM
A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected.
We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.
IDENTIFIED
17 days ago - at 06/30/2026 08:32AM
We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.
INVESTIGATING
17 days ago - at 06/30/2026 07:40AM
We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.
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