Outage in Help Scout
Connections Issues
Resolved MajorIncident Report
Summary AI Generated
Help Scout experienced a major service incident with slow page loads and timeouts affecting the web app, email processing, mailbox counts, folders, reports, and search results. The performance issues impacted users' ability to access and use the platform effectively. The team identified and resolved the underlying issue within 10 minutes, restoring stable performance across all services.
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.
Components affected
Help Scout Web App Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search resultsNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/26/2026 12:29PM
Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!
INVESTIGATING
3 days ago - at 02/26/2026 12:21PM
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.
Latest Help Scout outages
Inboxes Not Currently Loading For Some Users - 10 days ago
Outlook Outage - about 1 month ago
Docs site not loading - 2 months ago
Connections Issues - 3 months ago
Email Delays - 3 months ago
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