Help Scout status updated
Help Scout Email Processing is working normally
This chart shows the number of user-reported issues for Help Scout Email Processing service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Help Scout Email Processing is down. The map shows recent Help Scout Email Processing outages from around the world.
Email Processing Outage MapIn the last 90 days, Help Scout had 2 incidents with a median duration of 5 hours 56 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Help Scout Email Processing status history below. IsDown detects when Help Scout Email Processing is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
It looks like Outlook is down right now, so you may see issues with emails from Outlook being for...
|
Jan 22, 2026 at 08:46 PM UTC
|
about 10 hours |
|
We're investigating reports of delays in email delivery to Help Scout. Our team is looking into ...
|
Dec 10, 2025 at 04:36 PM UTC
|
about 2 hours |
|
We're investigating a problem with our app, which is causing issues with downloading & uploading ...
|
Jul 29, 2025 at 03:48 PM UTC
|
about 1 hour |
|
We are investigating an issue where users are reporting slow page loads across the app. We'll sha...
|
Jun 24, 2025 at 12:56 PM UTC
|
21 minutes |
|
We are observing errors related to Google Workspace APIs. Customers who use Google Workspace and ...
|
Jun 12, 2025 at 07:18 PM UTC
|
38 minutes |
|
We're looking in to reports of slow page loads and Javascript errors across the app. We'll update...
|
Jun 05, 2025 at 04:09 PM UTC
|
about 6 hours |
|
We're looking in to reports of slow page loads across the app. Some pages are not loading at all....
|
Feb 13, 2025 at 02:45 PM UTC
|
about 2 hours |
|
We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow ...
|
Oct 21, 2024 at 02:41 PM UTC
|
11 minutes |
|
We're investigating a problem with email delivery. Your Help Scout inbox might be slow to update ...
|
Jun 24, 2024 at 05:20 PM UTC
|
about 4 hours |
|
Help Scout is experiencing some delays and our engineers are looking into it.
|
Mar 27, 2024 at 10:50 PM UTC
|
about 2 hours |
Help Scout Email Processing isn't down. You can check Help Scout Email Processing status and incident details on the top of the page. IsDown continuously monitors Help Scout Email Processing official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Help Scout Email Processing is currently operational. You can check Help Scout Email Processing status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Help Scout Email Processing being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Help Scout Email Processing official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Help Scout Email Processing last outage was on January 22, 2026 with the title "Outlook Outage"
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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