Outage in Help Scout
Connections Issues
Resolved Minor
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Outage Details
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Components affected
Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results Help Scout Web AppLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/24/2025 01:14PM
The issue has been fully resolved, and all systems are operating normally. Thanks for your patience while we worked through this!
MONITORING
about 2 months ago - at 06/24/2025 01:07PM
The issue has been identified and a fix has been implemented. We're currently monitoring to ensure everything remains stable. Performance should be back to normal for most users.
INVESTIGATING
about 2 months ago - at 06/24/2025 12:56PM
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Latest Help Scout outages
Web App Connection Timeouts - 6 days ago
Web App Performance Issues - 15 days ago
Issues with Email Delivery - 2 months ago
AI Features: Our AI service provider is experiencing issues - 2 months ago
Connections Issues - 2 months ago
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