Outage in Help Scout
Connections Issues
Resolved MinorIncident Report
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Components affected
Help Scout Web App Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search resultsNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 06/24/2025 01:14PM
The issue has been fully resolved, and all systems are operating normally. Thanks for your patience while we worked through this!
MONITORING
8 months ago - at 06/24/2025 01:07PM
The issue has been identified and a fix has been implemented. We're currently monitoring to ensure everything remains stable. Performance should be back to normal for most users.
INVESTIGATING
8 months ago - at 06/24/2025 12:56PM
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Latest Help Scout outages
Connections Issues - 3 days ago
Inboxes Not Currently Loading For Some Users - 10 days ago
Outlook Outage - about 1 month ago
Docs site not loading - 2 months ago
Connections Issues - 3 months ago
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