Outage in Help Scout
Connections Issues
Resolved MinorIncident Report
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Components affected
Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results Help Scout Web App
The Status Page Aggregator Built for IT Teams
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 06/24/2025 01:14PM
The issue has been fully resolved, and all systems are operating normally. Thanks for your patience while we worked through this!
MONITORING
4 months ago - at 06/24/2025 01:07PM
The issue has been identified and a fix has been implemented. We're currently monitoring to ensure everything remains stable. Performance should be back to normal for most users.
INVESTIGATING
4 months ago - at 06/24/2025 12:56PM
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
