Outage in Help Scout
Connections Issues
Resolved MinorIncident Report
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Components affected
Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/24/2025 01:14PM
The issue has been fully resolved, and all systems are operating normally. Thanks for your patience while we worked through this!
MONITORING
10 months ago - at 06/24/2025 01:07PM
The issue has been identified and a fix has been implemented. We're currently monitoring to ensure everything remains stable. Performance should be back to normal for most users.
INVESTIGATING
10 months ago - at 06/24/2025 12:56PM
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
Latest Help Scout outages
AI Drafts: Intermittent issues generating AI Drafts - about 20 hours ago
Reporting Views Displaying Inconsistent Metrics - 1 day ago
Inbound Email Issues - 7 days ago
Outbound Email and Draft Creation Issues - 21 days ago
Folder and View Issues - 25 days ago
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