Outage in Help Scout

Email Delays

Resolved Minor

December 10, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.

Components affected

Help Scout Email Processing

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/10/2025 06:29PM

The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!

MONITORING about 2 months ago - at 12/10/2025 05:40PM

Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.

IDENTIFIED about 2 months ago - at 12/10/2025 05:05PM

Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

INVESTIGATING about 2 months ago - at 12/10/2025 04:36PM

We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.

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