Outage in Help Scout
Outbound Email and Draft Creation Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced a 17-minute outage affecting outbound email delivery and draft creation functionality. Users were unable to send emails or create drafts during this period. The technical team identified and resolved the underlying issue, restoring full email processing capabilities.
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
Components affected
Help Scout Email ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/25/2026 06:00PM
Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.
INVESTIGATING
about 1 month ago - at 03/25/2026 05:47PM
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
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