Outage in Help Scout
Outbound Email and Draft Creation Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced a 17-minute outage affecting outbound email delivery and draft creation functionality. Users were unable to send emails or create drafts during this period. The technical team identified and resolved the underlying issue, restoring full email processing capabilities.
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
Components affected
Help Scout Email ProcessingTrusted by 1,000+ teams
Need to monitor Help Scout outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/25/2026 06:00PM
Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.
INVESTIGATING
21 days ago - at 03/25/2026 05:47PM
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
Latest Help Scout outages
AI Drafts: Intermittent issues generating AI Drafts - about 19 hours ago
Reporting Views Displaying Inconsistent Metrics - 1 day ago
Inbound Email Issues - 7 days ago
Folder and View Issues - 25 days ago
Docs Errors - 26 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
