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Outage in Help Scout

Web App Performance Issues

Resolved Major
July 29, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating a problem with our app, which is causing issues with downloading & uploading attachments, Beacon (unable to create Live Chats or submit Contact Forms), and delayed inbound emails. We'll post more information here as we have it. Thank you for your patience!
Components affected
Help Scout Web App Help Scout Beacon Help Scout Email Processing

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/29/2025 05:07PM

We are no longer seeing errors with attachments or Beacon, and all inbound emails have been successfully received. If you continue to experience any issues, please reach out to our team and let us know.

Apologies for the inconvenience today, and thank you for your patience!

MONITORING 9 months ago - at 07/29/2025 04:25PM

We are no longer seeing issues with downloading & uploading attachments or Beacon Live Chats and Contact Forms. Delayed inbound emails are also starting to come through. We will provide updates as we continue to monitor this issue.

INVESTIGATING 9 months ago - at 07/29/2025 03:48PM

We're investigating a problem with our app, which is causing issues with downloading & uploading attachments, Beacon (unable to create Live Chats or submit Contact Forms), and delayed inbound emails. We'll post more information here as we have it. Thank you for your patience!

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