Outage in Help Scout
Inboxes Not Currently Loading For Some Users
Resolved MinorIncident Report
We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!
Components affected
Help Scout Web App Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search resultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/19/2026 09:00PM
Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!
MONITORING
about 2 months ago - at 02/19/2026 08:52PM
A fix has been implemented and our team is monitoring results.
INVESTIGATING
about 2 months ago - at 02/19/2026 08:32PM
We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!
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