Outage in Help Scout
Delays with Inbox counts, folders, reports and search results
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced a minor incident lasting approximately 1.1 hours in which mailbox counts, folders, search results, and reports were delayed or degraded. The team identified the issue and implemented a fix, after which the system began catching up, though some degraded performance around folder counts persisted briefly during monitoring. The incident was moving toward resolution as performance stabilized.
We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.
Components affected
Help Scout Mailbox counts, folders, reports, search resultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 07/24/2026 10:45PM
We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.
MONITORING
8 days ago - at 07/24/2026 10:30PM
Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.
INVESTIGATING
8 days ago - at 07/24/2026 10:08PM
We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.
Latest Help Scout outages
Docs Errors - 19 days ago
App Access Issues - 24 days ago
Automatic Workflows not running - 27 days ago
Delays with report exports - about 1 month ago
Global Search Slowness - about 2 months ago
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