Outage in Help Scout

Search and Folder Issues

Resolved Minor
June 12, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

Need to monitor Help Scout outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout, and never miss an outage again.
Start Free Trial

Outage Details

Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/12/2024 11:13AM

All Help Scout services are now stable, so we are closing this issue. Today's problems were caused by a disruption at a third-party service provider, leading to service degradation across the Help Scout platform. We will continue to monitor the situation, but if you experience any further issues, please contact us at help@helpscout.com.

IDENTIFIED 10 months ago - at 06/12/2024 10:32AM

We're still seeing delays across the Web app, including search, folders and the Docs editor. We've identified the issue and we're working on a fix. We'll post another update when services are back to normal.

INVESTIGATING 10 months ago - at 06/12/2024 10:13AM

Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

Latest Help Scout outages

Android App Issues - 16 days ago
Slow Page Loads - 17 days ago
Inbox Views Not Updating - about 1 month ago
Connections Issues - about 2 months ago

Get notified immediately when third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3908 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook