Outage in Help Scout
Connections Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced connection issues that prevented the platform from loading properly, affecting both the Web App and Beacon components. Users encountered slow loading times and variable accessibility to the service during the 54-minute outage. The root cause was identified and resolved, with performance returning to stable levels across all services.
We're investigating reports of Help Scout not loading. We will update here when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 03/02/2026 05:00PM
Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.
MONITORING
4 months ago - at 03/02/2026 04:50PM
Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.
IDENTIFIED
4 months ago - at 03/02/2026 04:28PM
We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.
INVESTIGATING
4 months ago - at 03/02/2026 04:06PM
We're investigating reports of Help Scout not loading. We will update here when we have more information.
Latest Help Scout outages
Global Search Slowness - 1 day ago
Inbound Email Delay and Sluggish Behavior Across Help Scout - about 1 month ago
Docs and AI Answers Issues - about 1 month ago
Connection Issues - about 2 months ago
AI Feature Issue - about 2 months ago
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