Outage in Help Scout

Connections Issues

Resolved Major
December 11, 2025 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/11/2025 01:06PM

Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

IDENTIFIED 6 days ago - at 12/11/2025 12:43PM

The team has identified the root cause, and we're working on a fix, but it may take a bit longer before we can bring all services back online. We'll post an update when we've got more news to share.

INVESTIGATING 6 days ago - at 12/11/2025 12:06PM

We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.

Latest Help Scout outages

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