Outage in Help Scout
Connections Issues
Resolved MajorIncident Report
We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 12/11/2025 01:06PM
Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!
IDENTIFIED
29 days ago - at 12/11/2025 12:43PM
The team has identified the root cause, and we're working on a fix, but it may take a bit longer before we can bring all services back online. We'll post an update when we've got more news to share.
INVESTIGATING
29 days ago - at 12/11/2025 12:06PM
We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.
Latest Help Scout outages
Docs site not loading - 19 days ago
Email Delays - 30 days ago
Temporary Outage and Slow Loading across Help Scout - about 2 months ago
Connections Issues - 3 months ago
Connections Issues - 3 months ago
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