Help Scout Docs Sites status. Is Help Scout Docs Sites down right now?
Help Scout status updated
What is Help Scout Docs Sites status right now?
Help Scout Docs Sites is working normally
IsDown last checked Help Scout Docs Sites status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Apr 2020
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17 incidents caught
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10 components tracked in real-time
Help Scout Docs Sites service health over the last 24 hours
This chart shows the number of user-reported issues for Help Scout Docs Sites service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Docs Sites Outage Map
See where users report Help Scout Docs Sites is down. The map shows recent Help Scout Docs Sites outages from around the world.
Docs Sites Outage Map
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Monitor Help Scout Docs Sites status and outages
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Downtime health for the last 90 days
In the last 90 days, Help Scout had 2 incidents with a median duration of 1 hour 10 minutes.
2
Incidents
2
Major Outages
0
Minor Incidents
1
hour
Median Resolution
Latest Help Scout Docs Sites outages detected by IsDown
Check Help Scout Docs Sites status history below. IsDown detects when Help Scout Docs Sites is down, tracking both official outages and user-reported issues.
about 1 hour
Jul 09, 2024 at 12:50 PM
| Title | Started At | Duration |
|---|---|---|
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We are currently investigating an issue that is causing Docs sites to not load. We will update he...
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Dec 20, 2025 at 09:24 PM UTC
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about 1 hour |
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We're currently investigating reports of slow page loads and timeouts when trying to access the w...
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Dec 11, 2025 at 12:06 PM UTC
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about 1 hour |
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Our team is currently investigating an issue that has impacted Beacon and Collision Detection. Fo...
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Apr 16, 2025 at 10:25 PM UTC
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about 2 hours |
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We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
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Apr 08, 2025 at 03:57 PM UTC
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15 minutes |
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We're looking in to reports of slow page loads across the app. Some pages are not loading at all....
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Feb 13, 2025 at 02:45 PM UTC
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about 2 hours |
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We are currently investigating an issue with Docs site intermittently experiencing long load time...
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Aug 31, 2024 at 03:17 PM UTC
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about 1 hour |
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We’re seeing reports of trouble accessing the inbox in Help Scout and are actively investigating.
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Aug 21, 2024 at 08:46 PM UTC
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about 2 hours |
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We're seeing errors when loading some sidebar apps and Docs article previews. We're currently inv...
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Jul 09, 2024 at 04:50 PM UTC
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about 1 hour |
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We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here...
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Apr 25, 2024 at 04:56 PM UTC
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11 minutes |
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We're looking into reports of slow page loads across the app along with Docs sites availability. ...
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Apr 22, 2024 at 02:02 PM UTC
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15 minutes |
Get alerts when Help Scout Docs Sites is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Frequently Asked Questions
Is Help Scout Docs Sites down today?
Help Scout Docs Sites isn't down. You can check Help Scout Docs Sites status and incident details on the top of the page. IsDown continuously monitors Help Scout Docs Sites official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Help Scout Docs Sites status?
Help Scout Docs Sites is currently operational. You can check Help Scout Docs Sites status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Help Scout Docs Sites outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Help Scout Docs Sites down today or just slow?
Currently there's no report of Help Scout Docs Sites being slow. Check on the top of the page if there are any reported problems by other users.
How are Help Scout Docs Sites outages detected?
IsDown monitors the Help Scout Docs Sites official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Help Scout Docs Sites having an outage right now?
Help Scout Docs Sites last outage was on December 20, 2025 with the title "Docs site not loading"
How IsDown compares to DownDetector when monitoring Help Scout?
IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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