What is Help Scout Docs Sites current status?

Help Scout Docs Sites is currently operational. You can check Help Scout Docs Sites status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Help Scout Docs Sites status?

You can use IsDown service or go to Help Scout official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Help Scout Docs Sites is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Help Scout Docs Sites has issues. Help Scout official status page might also offer notification options such as email, SMS, or Slack.

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Help Scout status updated 2 minutes 34 seconds ago

Help Scout Docs Sites Status. Is Help Scout Docs Sites Down?

Q: Is Help Scout Docs Sites down today?

Help Scout Docs Sites was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Help Scout status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Help Scout Docs Sites outages, issues and problems' at the top of the page.

Check if Help Scout Docs Sites is down, official outages, user-reported issues, and outages map.

Is Help Scout Docs Sites down right now?

Help Scout Docs Sites is working normally

IsDown checked Help Scout Docs Sites status on January 09, 2026 at 06:49 PM EST, and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Help Scout Docs Sites status data from official sources and user reports.

Docs Sites is a component of Help Scout ›

Help Scout Docs Sites service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally

Possible Incident

Confirmed Outage

View Help Scout Reports Map

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User reports for Help Scout Docs Sites

See what users are saying about Help Scout Docs Sites issues that impacted them and how they are affected by the outage.

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Help Scout Docs Sites outages and downtime history

IsDown has tracked 17 incidents for Help Scout Docs Sites since started monitoring Help Scout status in April 2020. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Help Scout Docs Sites outages and also issues that we're started by a spike in crowdsource reports.

Major about 1 hour

Docs site not loading

Dec 20, 2025 at 04:24 PM

Major about 1 hour

Connections Issues

Dec 11, 2025 at 07:06 AM

Minor about 2 hours

Beacon and Collision Detection Problem

Apr 16, 2025 at 06:25 PM

Major 15 minutes

Docs Errors

Apr 08, 2025 at 11:57 AM

Major about 2 hours

Connections Issues

Feb 13, 2025 at 09:45 AM

Major about 1 hour

Intermittent Docs site load issues

Aug 31, 2024 at 11:17 AM

Major about 2 hours

Connections Issues

Aug 21, 2024 at 04:46 PM

Minor about 1 hour

We're seeing errors when loading some sidebar apps and Docs article previews

Jul 09, 2024 at 12:50 PM

Minor 11 minutes

Connection Issues

Apr 25, 2024 at 12:56 PM

Minor 15 minutes

Connections Issues

Apr 22, 2024 at 10:02 AM

Date	Incident	Duration
Dec 20, 2025 04:24 PM EST	Major Docs site not loading We are currently investigating an issue that is causing Docs sites to not load. We will update he...	about 1 hour
Dec 11, 2025 07:06 AM EST	Major Connections Issues We're currently investigating reports of slow page loads and timeouts when trying to access the w...	about 1 hour
Apr 16, 2025 06:25 PM EDT	Minor Beacon and Collision Detection Problem Our team is currently investigating an issue that has impacted Beacon and Collision Detection. Fo...	about 2 hours
Apr 08, 2025 11:57 AM EDT	Major Docs Errors We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.	15 minutes
Feb 13, 2025 09:45 AM EST	Major Connections Issues We're looking in to reports of slow page loads across the app. Some pages are not loading at all....	about 2 hours
Aug 31, 2024 11:17 AM EDT	Major Intermittent Docs site load issues We are currently investigating an issue with Docs site intermittently experiencing long load time...	about 1 hour
Aug 21, 2024 04:46 PM EDT	Major Connections Issues We’re seeing reports of trouble accessing the inbox in Help Scout and are actively investigating.	about 2 hours
Jul 09, 2024 12:50 PM EDT	Minor We're seeing errors when loading some sidebar apps and Docs article previews We're seeing errors when loading some sidebar apps and Docs article previews. We're currently inv...	about 1 hour
Apr 25, 2024 12:56 PM EDT	Minor Connection Issues We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here...	11 minutes
Apr 22, 2024 10:02 AM EDT	Minor Connections Issues We're looking into reports of slow page loads across the app along with Docs sites availability. ...	15 minutes

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Frequently Asked Questions

Is Help Scout Docs Sites down today?

Help Scout Docs Sites isn't down. You can check Help Scout Docs Sites status and incident details on the top of the page. IsDown continuously monitors Help Scout Docs Sites official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout Docs Sites status?

Help Scout Docs Sites is currently operational. You can check Help Scout Docs Sites status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout Docs Sites outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout Docs Sites down today or just slow?

Currently there's no report of Help Scout Docs Sites being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout Docs Sites outages detected?

IsDown monitors the Help Scout Docs Sites official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout Docs Sites having an outage right now?

Help Scout Docs Sites last outage was on December 20, 2025 with the title "Docs site not loading"

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Help Scout Docs Sites Status. Is Help Scout Docs Sites Down?

Is Help Scout Docs Sites down right now?

Help Scout Docs Sites not working for you?

Help Scout Docs Sites service health. Issues reported in the last 24 hours

View Help Scout Reports Map

Be the first to know when Help Scout Docs Sites goes down

User reports for Help Scout Docs Sites

Help Scout Docs Sites outages and downtime history

Be the first to know when Help Scout Docs Sites goes down

Frequently Asked Questions

Is Help Scout Docs Sites down today?

What is the current Help Scout Docs Sites status?

Is there a Help Scout Docs Sites outage now?

Is Help Scout Docs Sites down today or just slow?

How are Help Scout Docs Sites outages detected?

Is Help Scout Docs Sites having an outage right now?

How IsDown compares to DownDetector when monitoring Help Scout?

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