Help Scout experienced loading issues affecting Docs Sites and AI Answers in Beacon for 1.8 hours. The engineering team identified and deployed a fix that restored normal functionality to both services. The incident was fully resolved after a monitoring period to ensure stability.
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Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!
Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.
We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.
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