Outage in Help Scout
Docs and AI Answers Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced loading issues affecting Docs Sites and AI Answers in Beacon for 1.8 hours. The engineering team identified and deployed a fix that restored normal functionality to both services. The incident was fully resolved after a monitoring period to ensure stability.
We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.
Components affected
Help Scout Docs SitesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/06/2026 06:40PM
Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!
MONITORING
3 days ago - at 05/06/2026 05:02PM
Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.
INVESTIGATING
3 days ago - at 05/06/2026 04:53PM
We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.
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