Outage in Help Scout
Docs site not loading
Resolved MajorIncident Report
We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/20/2025 10:43PM
Docs is back to fully operational.
MONITORING
4 days ago - at 12/20/2025 09:59PM
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
INVESTIGATING
4 days ago - at 12/20/2025 09:24PM
We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.
Latest Help Scout outages
Connections Issues - 13 days ago
Email Delays - 14 days ago
Temporary Outage and Slow Loading across Help Scout - about 1 month ago
Connections Issues - 2 months ago
Connections Issues - 2 months ago
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