Outage in Help Scout

Docs site not loading

Resolved Major

December 20, 2025 - Started 29 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.

Components affected

Help Scout Docs Sites

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 12/20/2025 10:43PM

Docs is back to fully operational.

MONITORING 29 days ago - at 12/20/2025 09:59PM

Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

INVESTIGATING 29 days ago - at 12/20/2025 09:24PM

We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.

Latest Help Scout outages

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