Outage in Help Scout
Docs Errors
Resolved MajorIncident Report
Summary AI Generated
Help Scout experienced a major incident where Docs sites failed to load and AI Answers were impacted due to their reliance on Docs content. The outage affected users' ability to access documentation sites and AI-powered support features for 1.3 hours. The team identified and fixed the root cause, with services being intermittently available during repairs before full restoration was confirmed.
We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
Need to monitor Help Scout outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/20/2026 06:12PM
Help Scout Docs and AI Answers are fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
MONITORING
5 days ago - at 03/20/2026 05:44PM
We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.
IDENTIFIED
5 days ago - at 03/20/2026 05:13PM
Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.
INVESTIGATING
5 days ago - at 03/20/2026 05:00PM
We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
Latest Help Scout outages
Folder and View Issues - 4 days ago
Drafts Not Loading Properly - 5 days ago
Closed Folder Issues - 13 days ago
Sidebar Apps loading intermittently - 14 days ago
Sidebar Apps not loading - 14 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
