Outage in Help Scout
Docs Errors
Resolved MajorIncident Report
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Components affected
Help Scout Docs SitesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/08/2025 04:12PM
We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌
INVESTIGATING
about 1 year ago - at 04/08/2025 03:57PM
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Latest Help Scout outages
Docs and AI Answers Issues - 3 days ago
Connection Issues - 12 days ago
AI Feature Issue - 18 days ago
Connection Issues - 19 days ago
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