Outage in Help Scout

Docs Errors

Resolved Major

April 08, 2025 - Started 14 days ago - Lasted 15 minutes
Official incident page

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Outage Details

We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.

Components affected

Help Scout Docs Sites

Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 04/08/2025 04:12PM

We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌

INVESTIGATING 14 days ago - at 04/08/2025 03:57PM

We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.

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