Outage in Help Scout
Docs Errors
Resolved Major
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Outage Details
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Components affected
Help Scout Docs SitesLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/08/2025 04:12PM
We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌
INVESTIGATING
about 1 month ago - at 04/08/2025 03:57PM
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Latest Help Scout outages
Views not updating - 14 days ago
AI Drafts Issues - 17 days ago
Inbox Presence/Collision Detection Issues - 25 days ago
Issues With Closed Folder & Search - 25 days ago
Beacon and Collision Detection Problem - 26 days ago
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