Outage in Help Scout
Docs Errors
Resolved MajorIncident Report
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Components affected
Help Scout Docs SitesNeed to monitor Help Scout outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 04/08/2025 04:12PM
We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌
INVESTIGATING
8 months ago - at 04/08/2025 03:57PM
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Latest Help Scout outages
Temporary Outage and Slow Loading across Help Scout - 11 days ago
Connections Issues - about 1 month ago
Connections Issues - about 1 month ago
Web App Performance Issues - about 2 months ago
Degraded Performance & Slow Loading Issues - 2 months ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
