Outage in Help Scout
Docs Errors
Resolved MajorIncident Report
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Components affected
Help Scout Docs SitesNeed to monitor Help Scout outages?
- Monitor all your external dependencies in one place
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- Show real-time status on private or public status page
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/08/2025 04:12PM
We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌
INVESTIGATING
10 months ago - at 04/08/2025 03:57PM
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Latest Help Scout outages
Outlook Outage - 17 days ago
Docs site not loading - about 2 months ago
Connections Issues - about 2 months ago
Email Delays - 2 months ago
Temporary Outage and Slow Loading across Help Scout - 3 months ago
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