Outage in Help Scout
Docs Errors
Resolved MajorIncident Report
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Components affected
Help Scout Docs Sites
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 04/08/2025 04:12PM
We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌
INVESTIGATING
6 months ago - at 04/08/2025 03:57PM
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
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