Outage in Help Scout
Docs Errors
Resolved MajorIncident Report
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 04/08/2025 04:12PM
We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌
INVESTIGATING
9 months ago - at 04/08/2025 03:57PM
We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.
Latest Help Scout outages
Docs site not loading - 21 days ago
Connections Issues - 30 days ago
Email Delays - about 1 month ago
Temporary Outage and Slow Loading across Help Scout - about 2 months ago
Connections Issues - 3 months ago
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