Outage in Help Scout
Connections Issues
Resolved Major
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Outage Details
Components affected
Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results Help Scout Web App Help Scout Docs SitesLatest Updates ( sorted recent to last )
Our engineers got to the bottom of today's issues and have released a fix. Performance should be returning back to normal across the board. We apologize for the disruption to your day.
We're seeing improvements in the performance of the Docs editor and inbound and outbound emails are working in Inbox. We're still working on getting Apps, Messages, and Chat working smoothly.
We're seeing improved performance in Inboxes, but pages are still struggling to load for Apps, Messages, and the Docs editor. Our engineers are continuing to work on a solution.
We've identified the cause of the issues creating slowness across Help Scout and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
We're looking in to reports of slow page loads across the app. Some pages are not loading at all. We'll update here when we have more information.
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